Veeam® Backup Management

ProVal Tech provides Veeam advanced technical support to other Veeam partners. Our team of Veeam Trained engineers assist your business in deploying, configuring, and proactively supporting your Veeam fleet 24x7, in adherence with Veeam recommended best-practices.


Our monthly service offering, with rates based on backup agent counts help partners with

  • Monitoring & analysis of settings, alerts, & updates to prevent problems before they occur
  • Diagnosis and troubleshooting of issues that arise on the customer environment
  • Reporting and escalation of issues that require partner attention
  • Coordination of support issue resolution with StorageCraft product support


  • Veeam Software installation and Proxy deployment
  • Agentless backup for virtual machines hosted on Hypervisors
  • Setup Veeam One
  • Configure BDR Servers for Centralized Management
  • Job Configuration, scheduling, and destination mapping
  • Additional configurations - Backup, Backup Copy, VM Copy and File Copy
  • Retention policy setup & Replication to other destination target [Local/Offsite]
  • Error & Warning Alerts

Management & Remediation

  • Perform product updates and upgrades
  • Creating backups both local and offsite
  • Troubleshooting VMware Snapshot, Microsoft VSS, connectivity, configuration issues, etc.
  • Analyze issues and provide permanent fix (in case of recurring errors)
  • RCA and Knowledge Base updates for future reference
  • Escalate or Assign issues that require MSP/End client’s intervention
  • Assistance with issue resolution with Veeam product support

On-Demand Services

  • “Live” verification of the VM backup
  • Perform VM/Disk/File/Application items restore [Microsoft AD, Exchange, SharePoint, SQL Server etc.]
  • Assisting with VMR [Virtual Machine Restore] on an available Virtualization Host [Hyper-V or VMware]
  • Performing Replica Failover and Failback
  • SureBackup and Virtual Lab
  • Custom Reporting

Get in touch today for Veeam backup professional services and support