Kaseya VSA: Policy Objects – Working Directories

In this video, we look further into Policy objects, starting with the Working Directory settings.

Step by Step:

  1. We’ll be performing a deep dive into policy objects and how they can be configured to facilitate automation within your environment, in this video we will be discussing the working directory object.
  2. In our VSA Basics series we introduced you to the concept of policies and how objects in those policies can be configured to automate endpoint settings within the VSA. Those videos covered policy creation, few relations, assignments, and more if you need a refresher on this you can find those videos on our YouTube Channel.
  3. We’re going to start here with an empty policy I’ve created called working directory that’ll be applied to our Global org. As always we’re going to start with what our end goal is and work backwards.
  4. Something to note about policy objects is that they oftentimes perfectly mirror the VSA global settings available elsewhere in the environment. For this reason, we never want to change the global settings. Instead, we elect to create policies so that they are more flexible for certain groups and organizations.
  5. Our goal in this case is for all endpoints to use a standardized working directory branded with the company name. This directory is to be C colon backslash like and subscribe on Windows endpoints, forward slash Library forward slash like And subscribe on Mac, and forward slash TMP forward slash like And subscribe on Linux.
  6. So, let’s find that working directory object here it’s usually at the bottom of the page and enable this policy object now we could see here that we don’t have options for different OS versions here.
  7. To account for this we typically create three policies one for Mac, Linux, and Windows. We then use views to apply that policy only to the machines of the specified OS.
  8. You can see here that we’re looking at Windows machines only so we simply go down here and type C colon backslash like And subscribe and then we’re all set.
  9. We’ll then need to create two more policies one for Linux and one for Mac using the same principles but each looking at a view that targets that OS.
  10. All right so we figured these settings to our liking and now with as with all objects we want to save and apply and then move over to our organizations and machine groups to properly apply that’s covered in our VSA Basics policy videos as well.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Kaseya VSA: Policy Objects – Working Directories

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When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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