Kaseya VSA Basics – Live Connect

ProVal Tech’s Consultant Dan is going to go over Live Connect with you. Dan shows you how to access multiple tools and navigate your way through Live Connect. Click on ‘Show More’ to read the step-by-step transcript to follow along with how to do this in your VSA.

Step by Step:

  1. I wanted to go over Live Connect how to install and use it as well as its several modules.
  2. Live connect is one of the most important aspects of delivering help desk level service to end clients within your VSA and is very powerful.
  3. First let’s install Live Connect if you have never used Live Connect you will be prompted to install the software on your endpoint during your first run.
  4. The best way to access this and to access live connect in general is on an endpoint by using the Quick View window.
  5. First access the manage agents module select, an agent, and hover over the agent status icon.
  6. Once you open Quick View click on Live Connect then click on the download latest version link.
  7. Now when you open Quick View and click Live Connect a new window will open make sure to tell your browser to trust this page to open that application before moving forward.
  8. Now the Live Connect window can be a lot the first time you see it but let's tackle each screen one by one.
  9. The first screen you'll see when you open live connect is the asset summary page this just provides a nice amount of info at a glance as well as a snapshot of the current endpoint state if you’re familiar with Quick Connect you'll recognize the agent procedure section here which works the same way as in quick connect.
  10. Double-clicking in the snapshot here will launch remote control. Here in the remote control window you'll see that we have some controls at the top of the page.
  11. Clicking record will record the remote control session you can find these recording results as a WebM file in agents screen recording. You can also send a ctrl alt delete paste your local clipboard and use other common remote control features from this taskbar.
  12. Another way to launch remote control is from the menu on the left here where you can also launch a non-invasive session in the background with a private session this requires the endpoint to have RDP enabled but live connect will enable.
  13. This for you if it's not moving on from remote control we have several other tools that we can use to remediate issues on the endpoint.
  14. The files module allows us to browse the endpoint file system and perform basic functions on these files.
  15. Commands allows us to pass a command or PowerShell instruction to the endpoint
  16. Services shows us a convenient list of services on the endpoint a red icon means the service is stopped and a green one means that it's running.
  17. Clicking on the service provides a brief description of that service.
  18. The context menu on the right allows us to start, stop, restart, or change the startup type of that service.
  19. The processes module allows us to review running processes on the endpoint and to stop these processes using the context menu here.
  20. The registry module allows us to view the currently loaded registry hives which means only for the current user.
  21. From the context menus we can modify and create keys create entries or delete them.
  22. This event module here shows us several different log options most of the Windows event viewer logs are located here as well as some RMM and PowerShell logs I would look over these at your leisure.
  23. The tickets module here it's just an integration of Service Desk but if you have Service Desk enabled in your RMM then it will show a log of tickets that have been opened for this endpoint and that's it.
  24. Live connect is a very powerful tool and this video only touched the surface really but the more you use it the more you'll learn.