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  • Home
  • Company
    • ProVal’s Journey
    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
    • 24×7 Monitoring
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Kaseya VSA: Transferring Files using File Manager in Kaseya Live Connect

  • April 3, 2023
  • ProVal Technologies, Inc
  • Tech Tuesday

Let’s go over how to transfer files using File Manager in Kaseya Live Connect.

Step by Step:

  1. We’re going to show you how to transfer files using File Manager in Kaseya Live Connect an essential feature of the Kaseya VSA software.
  2.  In this quick tutorial we’ll guide you through the process step by step so you can easily manage and transfer files on your managed devices.
  3. First, you’ll want to log into your Kaseya VSA account.
  4. Once you’re logged in navigate to agent on the left and then select manage agents from the drop-down menu. This will open a list of your managed devices.
  5. Feel free to filter at the top as we’ve done to limit the view to the machine you’ll be using.
  6. Now choose the device you want to transfer files to and hover over its icon.
  7.  Once this loads we’ll go ahead and pin it here so it doesn’t disappear if we move our mouse away.
  8.  There’s a few different ways we can access the File Manager we can access it by clicking on live connect which will bring us to the default asset summary page or we can click on the right arrow here and directly click on File Manager.
  9. We’ll go ahead and click on File Manager here which will open us directly into Live Connect.
  10.  With the File Manager open you can now browse the file system of the selected device use this to navigate to the folder where you’d like to transfer files.
  11. In our demo here we’ll go ahead and use the Kworking folder.
  12.  To transfer a file simply select it by clicking on the check box of the file name and then click the download button at the top of the interface.
  13. If doing a single file you can do it from the file itself or if you’re selecting multiple files or folders you can do it from the top.
  14. You’ll be prompted to choose a location for your local machine to save the file.
  15. Select your desired location to begin the transfer.
  16. Once started you’ll see the progress of the transfer. In this case our transfer completed almost immediately but for larger files you’ll be able to see the progression here.
  17. We then take a look at our local device and confirm the transfer was successful.
  18.  Uploading a file to the remote device is just as easy click the upload button at the top of the file manager window and a fire file picker window will open allowing you to choose the file you’d like to upload from your local machine.
  19. Select the file and select open. The file will be uploaded to the folder you’re currently viewing on the remote device.
  20. Here we can see that the test file we sent successfully went through.
  21. That’s it transferring files using File Manager in Kaseya Live Connect is a simple and efficient way to manage files on your remote devices.
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ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

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Kaseya VSA: Transferring Files using File Manager in Kaseya Live Connect

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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FarWeb IT
Sherbrooke, Canada