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  • Home
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  • NOC SERVICES FOR MSPS
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      • ConnectWise Automate
      • ConnectWise RMM
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    • Kaseya
      • Kaseya VSA
      • Datto RMM
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Kaseya VSA: Policy Objects Series: Alerts

  • September 5, 2022
  • ProVal Technologies, Inc
  • Tech Tuesday

We will be discussing the Alerts Object. In our VSA Basics series, we introduced you to the concept of Policies, and how objects can be configured to automate endpoint settings within the VSA. If you need a refresher on this, you can find it on our channel!

Step by Step:

  1. In this video we’ll be discussing the alerts object so let’s get into it.
  2. The alerts object allows you to be informed on items that Kaseya refers to as alerts these include agent status whether the machine is online, offline, or if remote control is disabled by the end-user.
  3. Application changes if an application is installed or removed.
  4. Get files if a change occurs to a machine’s get files folder.
  5. Hardware changes.
  6. Low disk alerts when a machine reaches a specified percentage of free space.
  7. Event logs monitoring for specific event log type and criteria such as the source event ID description.
  8. Agent Procedure failures.
  9. And lastly protection violations which you can learn more about in the agents module under protection.
  10. As with monitors alerts allow you to configure the creation of alarms, tickets, emails, and script execution.
  11. So, let’s go ahead and take a look at setting up an alert for agent status, low disk, and event log.
  12. So let’s select add alert, let’s select agent status, let’s check agent has not checked in for, and let’s do five minutes. (you have a couple other options here)
  13. And for rearm alert after let’s do one hour let’s also select alert when agent goes online. This alert now triggers after machine has been offline for five minutes and if the machine is offline after an hour it will trigger again it also gives you an alert when the machine comes back online.
  14. Let’s select add, let’s do low disk, select add alert, low disk and let’s set the percentage to 10 percent. This alert now triggers once a machine is at or below the 10 free space threshold.
  15. Let’s do add alert and let’s select event log.
  16. Let’s select the log type that you want to look to see this event ID occur.
  17. I’m going to select application and let’s select the event set that we are looking for.
  18. Select the drop-down and I’ll grab my weber app crash event ID that I’ve created. I’m going to go ahead and select error, critical, and warning, do know that depending on the type of event that you’re looking for not all three of these will be necessary and it could even be others and by default alert when this event occurs once it’s selected.
  19. What this alert will do is anytime the event IDs that are matched within this event set occur on a machine it will trigger.
  20. Let’s go ahead and select add and that does it for this video.
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Kaseya VSA: Policy Objects Series: Alerts

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada