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  • Home
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    • Approach
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  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
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Kaseya VSA: Policy Object Series – Patch Procedure Schedule

  • October 17, 2022
  • ProVal Technologies, Inc
  • Tech Tuesday

In this video, we will be discussing the Patch Procedure Schedule Object. In our VSA Basics series, we introduced you to the concept of Policies, and how objects can be configured to automate endpoint settings within the VSA. If you need a refresher on this, you can find it on our channel!

Step by Step:

  1. In our VSA basic series, we introduce you to the concept of policies and how objects can be configured to automate endpoint settings within the VSA. If you need a refresher on this, you can find it on our channel.
  2. In this video we’ll be discussing the patch procedure schedule object let’s get into it.
  3. The patch procedure schedule object controls how often machines perform a patch scan which lets Kaseya know which patches the machines require and automatic update which controls when Kaseya will attempt to deploy patches that are found to be needed.
  4. We recommend splitting this object into two policies to enable you to control these options independently of the other. In the case of different automatic update Windows for servers and workstations, splitting these allows you to control patch scans from a single policy ensuring all machines are scanned regularly.
  5. Let’s go ahead and select edit schedule on patch scan and let’s take a look at a couple of our options.
  6. The first thing I want you to do is make sure that schedule will be based on time zone of the agent rather than the server is checked. That ensures that regardless of the time zone of the VSA server the machines will always schedule and run at the time set by the policy.
  7. So, let’s set our recurrence, let’s set our distribution window. I’m going to do 60 minutes, but you can go higher or lower depending on how many agents you have. I’m going to set this to Wednesday night.
  8. I’m going to ensure that no end date is selected because I want this to be recurring.
  9. I’m going to leave the skip if offline option unchecked this will ensure that the machine is offline during the patch scan, the scan will be queued, and it will be run the next time the machine comes online ensuring that the machine is as up-to-date as possible.
  10. Let’s select schedule.
  11. Now let’s select edit schedule, you have the same options here as you do in the patch scan and we want to make sure that schedule will be based on time zone is still checked, set your recurrence, the one item to pay attention to here is ‘Skip if offline.’
  12. With the use case of skip offline it’s dependent on whether or not you want to cue the patching. Let’s say the machine is offline during the patching window, leaving skip if offline unchecked will cue the machine for patches when it checks into the VSA.
  13. Depending on your reboot action this could cause a reboot to occur once patching completes. So, let’s say your end-user has their computer off, they turn it on at nine in the morning, patching is then queued and run on the machine, and the reboot action recurs 30 minutes later once the patching is complete.
  14. This may not be desirable in all situations and would cause the user to call you because the machine rebooted. So, make sure you pay attention to that depending on your reboot actions.
  15. I’m going to select skip offline because I don’t want it to run during the day.
  16. Let’s select schedule and that concludes the patch procedure schedule object discussion.
  17. As always remember to save and apply and ensure that the policy is placed into organizations and machine groups to apply to the machines that fall into the view.
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Kaseya VSA: Policy Object Series – Patch Procedure Schedule

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada