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  • Home
  • Company
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    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
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Kaseya VSA Basics – Live Connect

  • April 22, 2022
  • ProVal Technologies, Inc
  • Tech Tuesday

ProVal Tech’s Consultant Dan is going to go over Live Connect with you. Dan shows you how to access multiple tools and navigate your way through Live Connect.

Step by Step:

  1. I wanted to go over Live Connect how to install and use it as well as its several modules.
  2. Live connect is one of the most important aspects of delivering help desk level service to end clients within your VSA and is very powerful.
  3. First let’s install Live Connect if you have never used Live Connect you will be prompted to install the software on your endpoint during your first run.
  4. The best way to access this and to access live connect in general is on an endpoint by using the Quick View window.
  5. First access the manage agents module select, an agent, and hover over the agent status icon.
  6. Once you open Quick View click on Live Connect then click on the download latest version link.
  7. Now when you open Quick View and click Live Connect a new window will open make sure to tell your browser to trust this page to open that application before moving forward.
  8. Now the Live Connect window can be a lot the first time you see it but let’s tackle each screen one by one.
  9. The first screen you’ll see when you open live connect is the asset summary page this just provides a nice amount of info at a glance as well as a snapshot of the current endpoint state if you’re familiar with Quick Connect you’ll recognize the agent procedure section here which works the same way as in quick connect.
  10. Double-clicking in the snapshot here will launch remote control. Here in the remote control window you’ll see that we have some controls at the top of the page.
  11. Clicking record will record the remote control session you can find these recording results as a WebM file in agents screen recording. You can also send a ctrl alt delete paste your local clipboard and use other common remote control features from this taskbar.
  12. Another way to launch remote control is from the menu on the left here where you can also launch a non-invasive session in the background with a private session this requires the endpoint to have RDP enabled but live connect will enable.
  13. This for you if it’s not moving on from remote control we have several other tools that we can use to remediate issues on the endpoint.
  14. The files module allows us to browse the endpoint file system and perform basic functions on these files.
  15. Commands allows us to pass a command or PowerShell instruction to the endpoint
  16. Services shows us a convenient list of services on the endpoint a red icon means the service is stopped and a green one means that it’s running.
  17. Clicking on the service provides a brief description of that service.
  18. The context menu on the right allows us to start, stop, restart, or change the startup type of that service.
  19. The processes module allows us to review running processes on the endpoint and to stop these processes using the context menu here.
  20. The registry module allows us to view the currently loaded registry hives which means only for the current user.
  21. From the context menus we can modify and create keys create entries or delete them.
  22. This event module here shows us several different log options most of the Windows event viewer logs are located here as well as some RMM and PowerShell logs I would look over these at your leisure.
  23. The tickets module here it’s just an integration of Service Desk but if you have Service Desk enabled in your RMM then it will show a log of tickets that have been opened for this endpoint and that’s it.
  24. Live connect is a very powerful tool and this video only touched the surface really but the more you use it the more you’ll learn.
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ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

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Kaseya VSA Basics – Live Connect

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada