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  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
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ConnectWise Automate – Recommendations to Drive Space Monitoring

  • April 25, 2022
  • ProVal Technologies, Inc
  • Tech Tuesday

ProVal Tech’s Consultant Alex goes over recommendations to drive space monitoring in your ConnectWise Automate.

Step by Step:

  1. Being able to detect drive space based on percentage or a specific amount using one of the default monitors.
  2. Once you have Automate open come over to your automation monitor section.
  3. Once that opens up look for the DRV or Drive Monitoring you will likely especially if you haven’t done anything custom you’ll likely have these in here minus the top of course.
  4. If you come down to either the 15 or 2 gig either one is fine definitely do a copy.
  5. I will hit right click come down to copy monitor let this reload.
  6. Open up my copy of the same monitor and you do that as we all know because if you update ignite or update anything that could reference this monitor it will just overwrite your settings.
  7. Once we have it open here definitely rename it so I’ll call it less than 10 percent or 20 gigs that way I just know exactly what it is.
  8. You can probably rename this to be a little more accurate but one thing it’s really easy to change.
  9. What you’re looking for is inside of this result section – right now this is saying the drive size minus 10 percent or I should say is calculating 10 percent and that’s what you’re comparing it to.
  10. One thing we can do is take advantage of a SQL command called least so you just type least in all caps do a parenthesis because you’re going to reference multiple values and so, in this case, I have my 10 value already all I have to do is put a comma and then the gigs that I’m comparing it to it’s kind of a weird way to say gigs but in this case, I’ll just say 20,000.
  11. I know that’s not exactly 20 gigs but it’s close enough for the example here close my parentheses and so now I have two values of I’m either selecting 10 percent or 20 gigs whichever is the least of those two values that’s what I’m going to alert on.
  12. The rest of this monitor here it’s referencing the drive letter which is good to have and then we’re looking for anything greater than 16 gigs as a drive anyway and then excluding things that are all of these file types and the drive space, in this case, we’re also doing less than two gigs so I can leave this or I can remove it.
  13. Of course you do want to leave the and missing here equals zero otherwise you’re going to get false alerts on USB drives that somebody has made may be pulled out .
  14. If I hit build a view this will run through and anything that’s either 10 percent or 20 gigs well then alert and in this case we have looks like two servers here it tells me what drive letter and then when I come to the alerting just have it set to the default create ticket and you’re good to go.
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ConnectWise Automate – Recommendations to Drive Space Monitoring

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada