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ConnectWise Automate: Patch Approval on Zero-Day Patches

  • May 23, 2022
  • ProVal Technologies, Inc
  • Tech Tuesday

Pushing patches through for Zero-Day can be tricky through Patch Manager. Especially if you have a stage delay setup, you’ll want to push them to production right away to get them installed during the next patching cycle.

Step by Step:

  1. Today I wanted to go over how to get a patch pushed out to your clients.
  2. So, once you log into the patch manager here you come over and make sure that you either do or do not have a stage delay, if you do you will likely have a secondary step to get some of these zero-day patches out first. 
  3. So come over to the configuration screen.
  4. First, we’ll check to make sure that we do have a stage delay in our environment.
  5. I’ll come down to approval policies, I have a default policy here it does have a stage delay with the requires routine approval it has a six day wait plus a six day wait so I’m waiting day of release plus six days, plus six days then into production some of these zero-day patches you went out first basically as soon as humanly possible or as soon as automatic automatically possible.
  6. So, we’ll come over to the patch approval screen so the top right the checkbox will have a red dot most likely next to it.
  7. Once all these patches load here, I’m going to filter out by the patches that I have set.
  8. So, I just right-click contains, and then I’ll pick the dropdown user that I’m using.
  9. I hit apply and I haven’t approved anything through this account yet but let’s say this top one here was a zero-day patch and I want to get it pushed out, I will hit approve it will come down here towards the bottom, it will say approval setting. Approve, install is the action and of course, it’s set by me and then it does say approval policy.
  10. It’s set on the default policy here means I didn’t go through and approve it to a bunch of policies on the left it’s just the one and that’s okay.
  11. You’ll notice that if I didn’t scroll to the right there’s a secondary area that’s hidden.
  12. If you have a stage delay it will be hidden, this scroll bar will appear you have to scroll to the right and right now if I don’t do anything it will wait the six days and then the six days and then push out to production so all I have to do is scroll to the right left, click on test set to production, and click ok.
  13. Now once that kicks through you’ll actually see the stage say production and now I can’t go back there’s no undoing that or sending it back to a test or pilot which is fine. They are still considered a production machine if you push it out that quickly it will then get deployed to any machine that is basically getting patch approved.
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ConnectWise Automate: Patch Approval on Zero-Day Patches

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Vision Computer Solutions
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They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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