Strategic Managed Operations
Ongoing platform administration and 24×7 after-hours coverage. One program, one partner, always on, delivered as ProVal Complete.
Your MSP’s Operational Backbone
Running an MSP is tough. Between juggling tools, covering after-hours alerts, and chasing growth, there’s rarely time to actually run operations the way they should be run:
- Nights and weekends without real coverage, so incidents wait until morning
- RMM and PSA platforms configured once and never revisited
- Backups nobody’s tested until the moment they’re needed
- Alerts piling up faster than your team can triage them
- No clear visibility into which KPIs actually predict where the business is headed
With ProVal, your full operational stack is managed end-to-end, so you can stop running tools and start growing.
ProVal Complete is our turnkey program for running the core of your MSP’s operations. Bundling platform administration and 24×7 NOC coverage into one fixed-fee service, you get a dedicated team working behind the scenes as an extension of your own.
- Fixed per-agent fee, no surprise hourly overages
- Dedicated Partner Success point of contact
- Two-way PSA integration with full audit trail
- Real-time KPI visibility and benchmarking through Unite
Platform Administration
RMM and automation managed to best practice, every single day.
- Tool best-practice alignment, monitor tuning, and alert configuration
- Patch management and compliance, targeting 90%+ compliance
- EDR configuration and deployment across your endpoint estate
- New client onboarding across your RMM, backup, and EDR stack
- Access to the ProVal Content Library: scripts, automations, and reports built across hundreds of partner environments
24x7 Coverage
Around-the-clock alert validation, triage, and remediation across your server and network infrastructure.
- Critical alert triage and remediation, 24×7, including weekends and holidays
- EDR monitoring and response, with console-side remediation per your runbooks
- ISP and telco coordination on your behalf when an outage requires it
- Escalation to your team only when it’s truly needed
- Monthly service overview reporting
Backup Management
Tested backups and enforced patching, without the manual chase.
- 24×7 monitoring, remediation, and troubleshooting across your backup estate
- Quarterly virtualization and restore testing, logged for compliance
- Daily failure reporting and monthly success-rate reporting
- Vendor coordination and support across your backup platforms
Strategic Advisory & Unite
vCIO-level guidance, backed by data instead of guesswork.
- A dedicated MSP Success Advisor who owns your engagement
- Recurring consultation covering compliance, open tickets, and roadmap
- Access to Unite AI: unified dashboards and real-time reporting across your PSA, RMM, billing, and more, so every tool’s data lives in one place
Why MSPs Thrive with ProVal Complete
Continuous Coverage
Your infrastructure is monitored 24x7x365 by trained professionals across every critical layer, servers, networks, and backups. Eliminate after-hours burnout and ensure uptime even while your team sleeps.
Fewer Fires, More Focus
With proactive alert tuning and remediation, your team deals with fewer noisy tickets and more meaningful work. Alert fatigue drops and false positives get filtered before they hit your queue.
SLA & Compliance Confidence
Consistent reporting and documentation help you confidently meet client SLAs and maintain strong data protection standards.
Enterprise-Grade Security, Built In
- SOC 2 compliant delivery framework
- All access via Tailscale VPN, fully whitelisted
- Complete audit logs on every action taken
- Background-checked, experienced engineers only
Scale Without the Staffing Headache
Building this internally means recruiting, training, and retaining a team capable of true 24×7 coverage, and absorbing the cost when someone leaves.
- $110K+ — fully loaded annual cost of a single internal PSA/RMM admin (salary, benefits, overhead)
- 3–6 months — typical onboarding runway before a new hire is fully productive
- 18–20 months — average tenure before turnover resets the clock
Strategic Managed Operations gives you a full bench of specialists instead of a single point of failure, at roughly 30% lower cost than staffing the equivalent capability internally, with no hiring, training, or management overhead on your end.
Target Outcomes within 90 Days
90%+
Backup Compliance SLA
90%+
Patching Compliance
30%+
Cost Savings vs. Internal Hire
100+ Hours
Monthly Labor Saved with Automation
Our experts know the leading MSP platforms inside and out, and we help you put them to work the right way.
Gain Access To Our Content Library
Our partners receive exclusive access to our ever-expanding content library of ready-to-use solutions built from thousands of real-world MSP scenarios and continuouslyexpanded as we work alongside our partners.
500+ MSPs (Like You) Trust Our Expertise
FAQ
How is this priced?
ProVal Complete is billed as a fixed fee per managed agent/endpoint, not hourly. You know the cost before you commit.
Does this replace our internal team?
No. We work alongside your team as an extension of it, handling platform administration and after-hours coverage so your people can focus on strategic work and client relationships.
What if we already have some internal coverage?
We complement and extend what you have, especially overnight and on weekends, rather than duplicating it.
Do you remediate issues or just monitor?
Both. Our team actively remediates based on the runbooks and preferences you set, not just flag-and-wait.
Can I customize alert thresholds and escalation paths?
Yes. Every environment is tuned to your tools, your SLAs, and how you want issues escalated.
What's the onboarding process like?
Three phases: Alignment, where we review your current tools and operations against best practices; Implementation, where we fix what needs fixing with your team’s approval; and Steady State, where we transition into ongoing delivery.
How will I know the status of my backups?
You’ll get daily and monthly reporting with failure tracking, plus emergency restore assistance whenever you need it.
Will our clients know ProVal is involved?
No. We operate entirely behind the scenes and are 100% channel-only. We never engage directly with your end clients.
What if we only need some of this, not all of it?
ProVal Complete is delivered as one program because platform administration and after-hours coverage work best together, not as separate pieces. If you’re looking for project-based work instead, see Scale Initiatives.
Transform Your MSP into a
Market-Changing Force
With ProVal behind you, you can focus on moving forward.
Simply fill out the form below and one of our experts will be contacting you soon.
