StorageCraft® Backup Management

ProVal Tech provides 3rd party advanced technical support to other StorageCraft® partners. Our team of trained and certified engineers can assist your business in deploying, configuring, and proactively supporting your StorageCraft deployment, in adherence with best-practices.


Our monthly service offering, with rates based on backup agent counts help partners with -

  • Monitoring & analysis of settings, alerts, & updates to prevent problems before they occur
  • Diagnosis and troubleshooting of issues that arise on the customer environment
  • Reporting and escalation of issues that require partner attention
  • Coordination of support issue resolution with StorageCraft product support


  • ShadowProtect agent & Image Manager deployment
  • ShadowControl (CMD portal) deployment for centralized backup monitoring
  • ShadowStream [Off-Site Backups) Deployment & Configuration
  • Configuration of BDR Server
  • Job Configuration, scheduling, and destination mapping
  • Retention policy setup & Replication to other destination target [Local/Offsite]
  • Error & Warning Alerts

Management & Remediation

  • Perform product updates and upgrades
  • Remediation of VSS, connectivity, Chain related, Virtual boot and service related issues.
  • Analyze issues and provide permanent fix (in case of recurring errors)
  • Escalate or Assign issues that require MSP/End client’s intervention
  • Assistance with issue resolution with StorageCraft product support

On-Demand Services

  • Assisting with Virtual Boot as a part of BCP and Backup Integrity Check
  • Assistance with System State, File-Folder level recovery
  • Assisting a Technician to perform Head Start Restore [HSR], ShadowProtect Bare Metal Restore (BMR) and Hardware Independent Restore [HIR]
  • Assisting with taking a ShadowProtect Server point-in-time backup image and convert it to a .VHD or .VMDK.
  • Assisting with VMR [Virtual Machine Restore] on an available Virtualization Host [Hyper-V or VMware]
  • Assistance with Granular Recovery for Exchange [recover individual email messages, email folders, and mailboxes]
  • Custom Reporting

Get in touch today for StorageCraft partner professional services and support