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Partnering with ProVal Tech

Let ProVal Tech save you from tough conversations with your clients … Our highly experienced and certified backup administrators act as an extension of your team by allowing you to offload the tedious daily management of your backups.

ProVal Tech not only monitors but remediates all backup issues 24×7 so that you have peace of mind knowing that your clients are safely backed up.

Our managed backup and & disaster recovery services include end-to-end best practice configuration and management of over 30+ different solutions.

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PC Miracles has partnered with ProVal for proactive services support since 2012. ProVal's techs take care of our proactive support like backups, patches, AV's, disk issues etc., which allows us to focus on activities which will grow the business.
Dan IzydorekPresident, PC Miracles
Dan Izydorek
We have partnered with ProVal for nearly 3 years, during which their team has taken our ‘backend’ noise down to near zero. Their wide breadth of knowledge for the tools MSPs use and their keen attention to service levels relieved a lot of stress on our technical staff and allowed them to concentrate on business at hand.
Shael RismenCEO, Pace Technical Services
Shael Rismen
BlackPoint worked with ProVal for 4+ years and in that time we were able to build our BDR business by 25%+ per year. They allowed us to scale and achieve consistent yet continuously improving customer service year over year.
Andrew HutchisonNetwork Operations Manager, BlackPoint IT Services
Andrew Hutchison

Our Backup Management and Disaster Services Include:

Vendor-agnostic Backup Management

We integrate with over 30+ backup solutions to ensure that no matter what solution you are using, we got you covered.

Initial Setup and Configuration of Backups

Optimal setup is a must when administering backups. We will audit and configure backups to best practices, making suggestions where necessary.

24x7 Monitoring & Remediation of Backup Failure

Not only do we monitor your backups 24×7, 365 days of the year, but we also remediate all failures that may occur.

Coordination with Backup Vendors

No need to reach out to vendors with ProVal Tech on your side! We will liaison on your behalf with your backup vendors so that you can focus on your customers.

Daily Error Reporting

Stay in the know at all times about the status of your backups via Backup Radar. This tool provides you with a transparent status of your backups and is provided to all backup partners.

Backup Image and Integrity Verification and Testing

Backup solutions need to be held accountable. We provide testing and verification to ensure that the backup status you are seeing in your portal is accurate.

Disaster Recovery Drills and Business Continuity Planning (BCP)

Don’t have backup standards or processes in place? We will assist in the development of backup processes and standards (and test them!) to ensure expectations are aligned between you and your partners.

Backup Platform Migrations

Moving from one backup solution to another? No problem! The ProVal Team will handle the transition.

No, we integrate with your backup solution(s) and work with 30+ providers to ensure you always have valid, on demand Backups.

Yes, we will reconfigure your solution to best practices and then monitor, manage, and remediate them 24/7.

We partner with Backup Radar and provide their backup reporting software as part of our service.

Absolutely! We offer…

  • Instant Cloud Virtualization with booting the system in the cloud
  • Disk Less Restore where we will create a USB Drive that can be used to restore on available hardware
  • Assistance with Operating System, File-Folder Recovery
  • Assisting a Technician to perform USB or Bare Metal Restore (BMR)
  • Assistance with VMR [Virtual Machine Restore] on an available Virtualization Host
  • Assistance with Application Restoration (SharePoint,SQL, Exchange)

Yes! The only things we do not assist with are network and hardware issues.

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Managed Backup & Disaster Recovery

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada