Administration

Unlock the true value of your RMM investment by leveraging the expertise & experience of our team of Kaseya Certified Administrators. ProVal Tech provides Professional Admin Services to assists Kaseya partners, increasing the efficiency, reducing complexity, & effective monitoring. Partnering with ProVal for Kaseya Administration can keep you focused on your core business and higher-value activities, while easing the burden of managing, maintaining, & optimizing the system to build an ascendable delivery mechanism with recommended vendor best-practices and automation.

As part of our Managed Kaseya program, partners get:

• Access to a team of qualified, trained and experienced Kaseya Consultants, who serve as an extension of the MSP team
• Unlimited Add/Change/Delete and troubleshooting requests for Kaseya instances
• Unlimited advisory and guidance on best-practices on ticket creation, monitoring, patching, and other general administration
• Access to scripts and automation being continually developed by the ProVal Tech team of experts
• 24x7 proactive monitoring of your self-hosted Kaseya Server
• Monthly maintenance activities involving system patch deployment, routine cleanup, plugin updates and more
• Managed software upgrades
• Access to ProVal’s custom build reports, views and data columns
• Custom script development; monitors sets and events log alerts setup
• Assistance with end-client on-boarding and off-boarding
• Monthly consulting call with our experts to help with automation in your environment
• Assistance in liaising with the Kaseya product support team