ConnectWise Automate:
RMM Training
Whether you are brand new to ConnectWise Automate or a veteran looking for a quick refresher on a specific feature set, ProVal Tech is here to help. In conjunction with best practice, optimization and management of your tool, our team of experienced certified ConnectWise Automate consultants offer one on one customized training tailored to fit your specific needs. All training is recorded, documented, and offered on demand for your entire team.
ProVal Tech can provide your team with hands-on, customized training around the following aspects of ConnectWise Automate:
The general ConnectWise Automate application structure
Navigation of the computer management window
Putting groups, searches, and Data views to use
How to use internal and remote monitors
Service Plan Overview
Customer On-Boarding and Off-Boarding best-practices
Alert templates to generate proper alerting
Utilize the ConnectWise Control plugin for one-click remote access to agents
Patch Manager Training
Ticket, company, contact, and asset sync between ConnectWise Automate and Manage using the ConnectWise Manage plugin