ConnectWise Automate Administration

Get the most out of your ConnectWise Automate (formerly Labtech) System by leveraging the expertise & experience of Labtech Certified Professionals available to you. ProVal Tech provides Professional Admin Services to ConnectWise partners, easing the burden of managing, maintaining & optimizing the system. Partnering with ProVal for ConnectWise Automate Administration can keep you focused on your core business and higher-value activities, while ensuring you are utilizing the tool in the most optimal manner and with recommended vendor best-practices.

As part of our Managed Automate program, partners get-

  • Unlimited add/change/delete requests related to their Automate instance
  • Access to a team of qualified, trained and experienced automation engineers, who serve as an extension of the MSP team
  • Access to scripts and automation being continually developed by the ProVal Tech team of experts
  • 24x7 proactive monitoring of your self-hosted Automate Server
  • Monthly maintenance activities involving software patch deployment, routine cleanup, plugin updates and more
  • Managed software upgrades
  • Custom dataviews and extra data fields (EDF’s)
  • Custom script development and SQL monitors
  • Assistance with end-client on-boarding and off-boarding
  • Monthly consulting call with our experts to help with automation in your environment
  • Access to ProVal’s proprietary Automate reporting dashboard (Insights)
  • Assistance in liaising with the ConnectWise product support team