| Patch Policy Setup |
Setting up of a patch management policy – policy groups, and patch schedules on RMM |
| Patch approval and denial |
Approving / denying patches as per policy setup and business requirements |
| Remediation of patch failures |
Manually deploying and remediating failed patch installs |
| 3rd Party Patching |
Management of non-Microsoft patches (Java, Adobe etc.) |
| Server Reboots |
Perform server reboots after patching activity and ensuring key services are running |
| AV Agent Deployment |
Installing AV software across client machines and initial configuration - communication with central server, scan schedule, quarantine preferences etc. |
| AV Audit & Signature Updates |
Ensuring all MSP client machines are protected with AV and updated with current virus definitions |
| AV Issue Remediation |
Troubleshoot AV issues related to communication with central AV server, signature updates, scan schedules, AV agent removal etc. |
| Virus & Malware Removal |
Proactively check for threats, and remove virus and malware from infected machines |
| Backup Setup & Configuration |
Initial backup software installation, agent communication, backup schedule, and data retention policy setup. |
| Backup Checks & Remediation |
Check backup jobs for pass/fail, and remediate failures; re-execute / reschedule jobs. Fix issues like agent communication, restarting backup services or backup server/BDR. |
| Drive Space Management |
Manage space on destination drive / BDR as per client retention policy. |
| Reporting |
Backup job status reporting and notification |
| Virtual Boot |
Perform virtual-boot process for server backups |
| Backup Mount / Integrity Check |
Perform backup mount / integrity checks for backups |
| Agent Deployment |
Deploying RMM agents and initial configuration for monitoring |
| RMM Audits |
Routine inventory management, agent license reconciliation |
| Monitor Set Configuration |
Creation and modification of monitor sets as per MSP requirements |
| RMM Tool Upgrades |
Assistance with upgrading RMM tool software to newer versions |
| R&D / Reporting |
R&D and reporting on alerts being generated on RMM. ProVal can subsequently assist in addressing these alerts via monitor set configuration |
| Disk Space Management |
Routine checking and clearing of drive space on servers & storage |
| Disc Error Remediation |
Performing Check Disk, Drive Defrag, Bad sector analysis & remediations |
| Documentation and Knowledge-management |
Creating and maintaining MSP knowledge-management portal with up-to-date maintenance documentation |
| Custom reporting |
Custom reports and important metrics on the business |
