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Centralized Services Catalogue

Centralized Services

Support Activity Service Description
PATCH MANAGEMENT
Patch Policy Setup Setting up of a patch management policy – policy groups, and patch schedules on RMM
Patch approval and denial Approving / denying patches as per policy setup and business requirements
Remediation of patch failures Manually deploying and remediating failed patch installs
3rd Party Patching Management of non-Microsoft patches (Java, Adobe etc.)
Server Reboots Perform server reboots after patching activity and ensuring key services are running
ANTI-VIRUS & ANTI-MALWARE MANAGEMENT
AV Agent Deployment Installing AV software across client machines and initial configuration – communication with central server, scan schedule, quarantine preferences etc.
AV Audit & Signature Updates Ensuring all MSP client machines are protected with AV and updated with current virus definitions
AV Issue Remediation Troubleshoot AV issues related to communication with central AV server, signature updates, scan schedules, AV agent removal etc.
Virus & Malware Removal Proactively check for threats, and remove virus and malware from infected machines
BACKUP & DISASTER RECOVERY
Backup Setup & Configuration Initial backup software installation, agent communication, backup schedule, and data retention policy setup.
Backup Checks & Remediation Check backup jobs for pass/fail, and remediate failures; re-execute / reschedule jobs. Fix issues like agent communication, restarting backup services or backup server/BDR.
Drive Space Management Manage space on destination drive / BDR as per client retention policy.
Reporting Backup job status reporting and notification
Virtual Boot Perform virtual-boot process for server backups
Backup Mount / Integrity Check Perform backup mount / integrity checks for backups
REMOTE MONITORING & MANAGEMENT (RMM) TOOL ASSISTANCE
Agent Deployment Deploying RMM agents and initial configuration for monitoring
RMM Audits Routine inventory management, agent license reconciliation
Monitor Set Configuration Creation and modification of monitor sets as per MSP requirements
RMM Tool Upgrades Assistance with upgrading RMM tool software to newer versions
R&D / Reporting R&D and reporting on alerts being generated on RMM. ProVal can subsequently assist in addressing these alerts via monitor set configuration
DRIVE SPACE MANAGEMNT
Disk Space Management Routine checking and clearing of drive space on servers & storage
Disc Error Remediation Performing Check Disk, Drive Defrag, Bad sector analysis & remediations
DOCUMENTATION & REPORTING
Documentation and Knowledge-management Creating and maintaining MSP knowledge-management portal with up-to-date maintenance documentation
Custom reporting Custom reports and important metrics on the business

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Centralized Services Catalogue

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada