MSP Consulting That Scales With You
Every MSP needs a strategic partner to help optimize tools, streamline operations, and unlock growth. ProVal’s consulting services are designed exclusively for MSPs – bringing deep expertise, proven processes, and hands-on execution to your team.
Why MSPs Need Consulting
- Too many tools, not enough time to optimize them
- Inefficient processes drain margins and slow scaling
- Lack of internal expertise in PSA/RMM configuration
- Growing demand for automation and workflow standardization
Virtual Admin:
ProVal’s Consulting Service, Purpose-Built for MSPs
Virtual Admin is our specialized consulting offering that combines strategic guidance with hands-on execution. We optimize your tech stack, strengthen your processes, and provide unlimited expert support, so your MSP can scale efficiently and confidently.
“Isn’t Hiring An Admin Easier Than Outsourcing?”
Hiring a full-time PSA/RMM administrator may sound like the obvious choice, but when you run the numbers, it’s rarely the smarter move for an MSP.
The average U.S. systems administrator salary is $80,000–$95,000 per year, and once you factor in benefits, overhead, and training, the true cost typically exceeds $110,000 annually. Even then, you’re relying on a single point of failure—if they leave, you face months of recruiting and onboarding, along with critical knowledge loss. Turnover for technical roles averages 18–20 months, meaning you’ll repeat that cycle often.
By contrast, ProVal’s Virtual Admin consulting gives you:
- A team of experts (not one individual) with deep experience across PSAs, RMMs, and automation platforms.
- Scalability on demand: From two concurrent requests to a fully embedded consulting partnership.
- Faster ROI: Immediate impact without the 3–6 month onboarding curve of an internal hire.
- Lower risk: No payroll burden, no benefits, and no single point of failure.
With Virtual Admin, you gain senior-level consulting, unlimited requests, and strategic guidance at a fraction of the cost of an internal hire, while remaining 100% invisible to your end clients.
Hiring vs. Virtual Admin at a Glance
- $110K+ = True annual cost of an internal admin (salary + overhead)
- 3–6 months = Average onboarding time for new hires
- 18-20 months = Average tenure before turnover
Get The Most
Out Of Your Tools
Your tools are only as good as the way they’re configured. With Virtual Admin, we optimize and integrate the platforms you rely on so you get full value from your stack.
Our experts know the leading MSP platforms inside and out, and we help you put them to work the right way.
Plans That Scale
With Your MSP
SILVER
active requests*
Dedicated MSP
Success Advisor
with 1 call per month
PSA, RMM or RPA
25% FTE
Workload Equivalent
GOLD
active requests*
Dedicated MSP
Success Advisor
with 2 calls per month
PSA and RMM
*Now including ImmyBot!*
50% FTE
Workload Equivalent
PLATINUM
active requests*
Dedicated MSP
Success Advisor
with 3 calls per month
PSA, RMM, and RPA**
100% FTE
Workload Equivalent
* Maximum 5 hours per request (exlcudes RPA requests)
** Additional tools are supported on a best-effort basis
What MSPs Ask Us For, Every Day
MSPs turn to Virtual Admin for repeatable, high-impact tasks that clear noise and improve efficiency which allows your team to focus on client success while we handle the heavy lifting behind the scenes. Here are some examples of popular requests:
RMM ADMINISTRATION
- Reduce alert noise and perform automatic remediation
- Create custom scripts to add, change, remove software
- Build an effective patch management strategy
PSA ADMINISTRATION
- Set up or modify service boards and ticket workflows
- Contract setup review and standardization
- Email connector and integration with other MSP tools
REWST / IMMYBOT
- Updates to existing automations
- Deployment of templated automations
- Build/modify software deployment packages
MISCELLANEOUS
- Product training for MSP team
- Build client health summary templates
- Create Dashboards/Gauges on BrightGauge
RMM ADMINISTRATION
- Reduce alert noise and perform automatic remediation
- Create custom scripts to add, change, remove software
- Build an effective patch management strategy
PSA ADMINISTRATION
- Set up or modify service boards and ticket workflows
- Contract setup review and standardization
- Email connector and integration with other MSP tools
REWST / IMMYBOT
- Updates to existing automations
- Deployment of templated automations
- Build/modify software deployment packages
MISCELLANEOUS
- Product training for MSP team
- Build client health summary templates
- Create Dashboards/Gauges on BrightGauge
Features
Unlimited monthly requests (with 2–5 concurrent depending on plan)
Dedicated MSP Success Advisor with strategic calls
PSA/RMM/RPA administration and optimization
Content library access (scripts, SOPs, templates, dashboards)
Noise reduction and automation development
Team training and documentation updates
Discounted project labor
Gain Access To Our Content Library
Our partners receive exclusive access to our ever-expanding content library of ready-to-use solutions built from thousands of real-world MSP scenarios and continuouslyexpanded as we work alongside our partners.
Benefits
Immediate ROI on your existing tools
Access to enterprise-grade expertise without headcount cost
Faster scaling through automation and process improvement
A strategic partner, invisible to your clients
500+ MSPs (Like You) Trust Our Expertise
FAQ
What’s the difference between consulting and Virtual Admin?
Consulting is the service we provide; Virtual Admin is ProVal’s elite consulting offering.
How many requests can I submit per month?
Unlimited, with concurrent limits based on plan tier.
Do I get a dedicated advisor?
Yes, each plan includes recurring calls with an MSP Success Advisor.
What tools do you support?
Depending on your plan, we support RMM, PSA, and RPA tools including ConnectWise RMM, ConnectWise Automate, NinjaOne, Kaseya VSA, Datto RMM, Rewst, Immybot, ConnectWise PSA, HaloPSA, Autotask, Microsoft, SentinelOne, ThreatLocker and many more.
Can you help reduce ticket noise and improve workflows?
Absolutely! That’s one of the top reasons MSPs use our consulting.
What if I only need help with automations or scripts?
That’s included—our consulting covers automation, dashboards, SOPs, and more.
Do you provide training for our team?
Yes, we offer training, documentation updates, and coaching.
Is there a long-term commitment?
We typically require a minimum one-year agreement. Much like MSP services, the resource requirements ebb and flow throughout the engagement. A one-year term ensures we can balance those fluctuations while delivering consistent value and predictable outcomes for your business.
Transform Your MSP into a
Market-Changing Force
With ProVal behind you, you can focus on moving forward.
Simply fill out the form below and one of our experts will be contacting you soon.
