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Built with purpose. Proven over time.

What began in 2008 as a bold vision to support MSPs with flexible, tool-agnostic NOC services has evolved into a global partner trusted by over 500 MSPs.

Our growth has always been driven by one mission: to help MSPs scale efficiently, future-proof their operations, and deliver exceptional service.

Here’s how we got here—and where we’re headed next.

CONNECT WITH AN EXPERT
Vision Takes Shape:

Founder Vikram Khanna conceives a tool‑agnostic NOC and talent partner for MSPs while attending Harry Brelsford’s SMB Nation conference in Seattle. ProVal Technologies is born.

2008
From Vision to Execution:

ProVal launches staff augmentation & NOC support, specifically tailored for MSPs.

2009
Solutions‑First Shift:

ProVal undergoes a transformation from staff augmentation model to a strategic solutions-based MSP approach.

2012
Growing Our Industry Footprint:

ProVal joins HTG Peer Groups (now known as IT Nation Evolve) network.

2014
Expanding Our Consulting Team:

We brought our first senior consultant on board (shoutout: Chase Murphy!) to deepen our strategic impact for MSPs.

2015
Scaling Sales:

Our team expands to include our first sales team member. Can you believe word of mouth has grown our business thus far?

2019
Centralized Services Launch:

 Formally rolled out premier “Centralized Services” 24x7 Managed NOC program for MSPs worldwide.

2020
Strategic Expansion & Innovation:

 Nick Hess joins as COO, bringing a former MSP owner’s perspective and driving innovation in AI and automation. ProVal relocates to a larger HQ to accommodate our growing team and expanding service capabilities.

2025
MSP Success Program Launch:

Unveiled our MSP Success Program, giving every partner a dedicated MSP Success Advisor focused on delivering value, strategy alignment, and measurable outcomes during their partnership with ProVal.

2026
Growing Global Impact:

Our bench of 100+ global experts serve 500+ MSP partners worldwide, enjoying a great company culture generated by a shared passion to help MSPs amplify their success.

NOW

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

The ProVal Journey

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada