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Do you have ConnectWise and are looking to sync your LabTech tickets to it? Ensuring your Service Boards are connected and ticket categories are mapped can be a daunting task, but doing so ensures tickets are properly routed and won’t be missed. Tickets can be broken down by category and mapped to specific service boards, allowing you to have boards dedicated to specific tasks (I.e. backups, antivirus).
The LabTech ConnectWise plugin allows for integration and syncing between the two systems. With this plugin your company will be able to connect the two systems to allow:
- [icon type=”angle-double-right” class=”accent fa-li”]Synchronization of Tickets
- [icon type=”angle-double-right” class=”accent fa-li”]Time
- [icon type=”angle-double-right” class=”accent fa-li”]Status
- [icon type=”angle-double-right” class=”accent fa-li”]Priority
- [icon type=”angle-double-right” class=”accent fa-li”]Categories
- [icon type=”angle-double-right” class=”accent fa-li”]Company Organization & Syncing
- [icon type=”angle-double-right” class=”accent fa-li”]Contact Organization & Syncing
- [icon type=”angle-double-right” class=”accent fa-li”]Service Agreement Mapping
- [icon type=”angle-double-right” class=”accent fa-li”]Streamlining
ProVal Technologies can assist with the implementation of this plugin. Already have the plugin? We can assist with the auditing and adjusting of this plugin in cases where it’s already implemented. Our capabilities around this plugin include:
- [icon type=”angle-double-right” class=”accent fa-li”]Installation of Plugin
- [icon type=”angle-double-right” class=”accent fa-li”]Configuration of Connect Wise Integration
- [icon type=”angle-double-right” class=”accent fa-li”]Importing Service Boards
- [icon type=”angle-double-right” class=”accent fa-li”]Mapping Ticket Categories
- [icon type=”angle-double-right” class=”accent fa-li”]Configuring Ticket Statuses
- [icon type=”angle-double-right” class=”accent fa-li”]Mapping Agreements
- [icon type=”angle-double-right” class=”accent fa-li”Syncing Companies & Contacts
- [icon type=”angle-double-right” class=”accent fa-li”]Advanced Configuration & Customization
- [icon type=”angle-double-right” class=”accent fa-li”]Syncing Time
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Get in touch today for Labtech Administrator implementation services
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