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Kaseya Services for MSPs

Whether you’re running Datto RMM, VSA 9.5, VSA X, Autotask, or IT Glue — or some combination of all five — ProVal makes sure your Kaseya stack is configured, integrated, and actually earning its keep, not just running in the background.
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Is This Your Kaseya Tool Today?

Datto RMM

  • Monitoring policies were never tuned, so techs drown in low-value alerts.
  • Patch compliance is inconsistent across sites, with no clear audit trail.
  • Running alongside VSA post-acquisition with no plan to consolidate. 

Kaseya VSA 9.5

  • Years of scripts and automations built ad hoc, too risky for anyone but the original author to touch.
  • Agent health and patch status go unmonitored until something breaks.
  • Migration to VSA X keeps getting discussed and never scheduled.

Kaseya VSA X

  • Team is still thinking and working in VSA 9.5 habits on a platform built differently
  • Migration from 9.5 was rushed or incomplete, leaving configuration gaps.
  • Automation library from the old platform wasn’t rebuilt, so scripts that used to run automatically now don’t.

Autotask

  • Ticketing workflows were set up once and never revisited as the team grew.
  • Time entries are inconsistent, creating billing leakage nobody’s tracking.
  • Leadership can’t get a clean read on service delivery metrics from existing reports.

IT Glue

  • Documentation is outdated, inconsistent, or skipped under ticket pressure.
  • No standardized SOP or template structure across clients.
  • Not integrated with RMM/PSA, so it’s an extra step instead of part of the workflow.

Kaseya’s tools aren’t the problem. How they’re configured, integrated, and maintained is. That’s exactly where ProVal comes in.

Why Work With ProVal on Kaseya?

ProVal doesn’t just know Kaseya’s tools. We know how to make them work together.

Depth across every generation of Kaseya's RMM

Most partners know one flavor. ProVal has hands-on experience across Datto RMM, VSA 9.5, and VSA X, including live 9.5-to-X migrations — so you’re never the guinea pig.

A content library built over 18+ years

500+ ready-to-run scripts, monitors, and automations, already tested, ready to deploy across your specific Kaseya stack instead of built from scratch.

Platform-agnostic by design

ProVal isn’t incentivized toward any one Kaseya product. Recommendations are based on what’s right for your environment, not what’s easiest to sell.

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How We Make Kaseya Work For Your MSP

Select Your Solution

Implementation & Onboarding

Stand up your Kaseya RMM platform — whichever version you’re running — on a foundation built for scale, not just to get agents deployed.

  • Platform configuration and site/tenant setup aligned to best practices
  • Agent deployment strategy and phased rollout planning
  • Baseline monitors, alert thresholds, and access controls
  • Group structures and policy hierarchies so new endpoints land in the right place from day one
  • PSA integration for automated ticket creation, routing, and closure

Optimization & Clean-up

Already running Datto RMM, VSA 9.5, or VSA X but it’s noisy, inconsistent, or underused? We fix what’s broken and build on what’s working.

  • Full audit of existing monitors, scripts, and policies
  • Alert noise reduction with fewer false positives and more actionable signal
  • Patching standardization and compliance reporting across every client
  • Script library cleanup, documentation, and deduplication
  • Configuration documentation so your team knows what exists and why

Migration

Moving between Kaseya RMM products — or off another RMM entirely — we handle the complexity so you’re never running two platforms indefinitely.

  • Current-state audit of your existing RMM configuration

  • VSA 9.5-to-VSA X migration planning and execution, or Datto RMM/VSA consolidation post-acquisition

  • Migration planning covering agents, policies, scripts, monitors, and client mappings

  • Phased rollout strategy to maintain coverage throughout the transition

  • Validation and testing before decommissioning your previous platform or version

Automation & Scripting

The RMM should be doing the work your techs are doing manually. We build that out — across whichever Kaseya RMM you run.

  • Automate repetitive fixes, patching, and maintenance tasks

  • Build and deploy scripts with proper error handling, logging, and documentation

  • Streamline maintenance windows, patching schedules, and operational reporting

  • Reduce manual touchpoints across the service lifecycle with tested, production-ready workflows

Training & Enablement

Operational maturity doesn’t stick if only one person on your team understands how the platform works.

  • Admin and technician enablement sessions built to your team’s actual roles

  • SOPs and runbooks built with your team, not handed to them to file away

  • Handover documentation covering configuration decisions and change history

  • Onboarding support for new hires as your team grows

Implementation & Onboarding

Configure Autotask around how your service desk actually runs, not a generic template that creates more workarounds.

  • Board structure, ticket categorization, and workflow configuration
  • SLA definitions and escalation paths mapped to your service tiers
  • Client and agreement setup
  • RMM integration for automated ticket creation and closure
  • Role-based access configuration for techs, dispatch, and management

Optimization & Clean-up

If Autotask is a source of friction instead of clarity, the answer isn’t a new platform. It’s fixing the one you have.

  • Audit of existing boards, workflows, and automation rules

  • Simplification of broken or overcomplicated ticket flows

  • Billing and agreement configuration review

  • Reporting setup for service desk visibility across SLA adherence, ticket aging, and tech utilization

  • Cleanup of stale configurations slowing your team down

Migration

Moving from ConnectWise, HaloPSA, or another platform into Autotask? We scope and execute the transition so you don’t lose months of momentum.

  • Data migration scoping covering clients, contacts, agreements, and ticket history

  • Board and workflow rebuild native to Autotask

  • Integration reconnection with your RMM, documentation, and billing tools

  • Parallel-running strategy to avoid coverage gaps during cutover

  • Team training and go-live support

Integration & Stack Alignment

Autotask delivers the most value when it’s properly wired into the rest of your tools.

  • RMM-to-PSA ticket automation and two-way sync

  • Documentation platform integration with IT Glue

  • Billing and agreement alignment

  • Notification and escalation routing across the stack

  • Client-facing portal and communication configuration

Training & Enablement

Operational maturity doesn’t stick if only one person on your team understands how the platform works.

  • Admin and technician enablement sessions built to your team’s actual roles

  • SOPs and runbooks built with your team, not handed to them to file away

  • Handover documentation covering configuration decisions and change history

  • Onboarding support for new hires as your team grows

Implementation & Onboarding

Build out documentation that techs actually use, not a folder nobody opens.

  • Standardized SOP and template structure across every client

  • Initial documentation buildout for existing clients with gaps

  • Access controls and permission structure

  • RMM/PSA integration so documentation lives inside the existing workflow, not outside it

Optimization & Clean-up

Already on IT Glue but documentation is outdated or inconsistent? We fix the structure, not just the content.

  • Full audit of existing documentation for accuracy and completeness

  • Standardization of templates and naming conventions across clients

  • Cleanup of duplicate, outdated, or conflicting records

  • Reporting on documentation coverage and gaps by client

Migration

Moving from Hudu, Confluence, or another documentation platform? We handle the transition without losing institutional knowledge.

  • Current-state audit and content mapping

  • Migration planning and execution into IT Glue’s structure

  • Validation against source documentation before decommissioning the old platform

  • Team training and go-live support

Training & Enablement

Operational maturity doesn’t stick if only one person on your team understands how the platform works.

  • Admin and technician enablement sessions built to your team’s actual roles

  • SOPs and runbooks built with your team, not handed to them to file away

  • Handover documentation covering configuration decisions and change history

  • Onboarding support for new hires as your team grows

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Kaseya Tools We Work With

Case Studies

VIRTUAL ADMIN EXAMPLE

Challenge

A fast-growing MSP struggled with PSA misconfigurations and automation gaps, causing slow ticket resolution and technician burnout.

Results:

After onboarding Virtual Admin, they cut noise by 40%, standardized workflows across three teams, and empowered Tier 1 staff with automation – boosting profitability and client satisfaction.

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FAQ

Do you only work with new Kaseya implementations?

No. We help with new setups, migrations from other RMMs and PSAs, and environments that have been running for years but never got properly configured. Most of our engagements are some version of the third one.

Yes, and that’s often where the biggest operational gains are. When Datto RMM or VSA, Autotask, and IT Glue are aligned, automated ticket creation, closure, billing reconciliation, and documentation all get cleaner. We scope based on where the biggest friction is and work across all three when it makes sense.

We work in phases: design, test, then roll out. Impactful changes are scheduled outside business hours when possible. The point is reducing disruption to your operations, not adding to it.

Yes, migration is a core part of what we do — including VSA 9.5-to-VSA X migrations and Datto RMM/VSA consolidation. We plan the full transition covering agents, data, workflows, and integrations so you’re not caught in a dual-platform holding pattern or losing visibility mid-switch.

Both. We start by understanding how you work today, then we push back where we’ve seen better approaches. You get the benefit of what’s worked and what’s failed across hundreds of Kaseya environments — Datto RMM, VSA 9.5, VSA X, Autotask, and IT Glue alike.

Transform Your MSP into a
Market-Changing Force

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They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Kaseya

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada