Datto Management & Support

ProVal Tech provides 3rd-party advanced technical support to other Datto® partners. Our team of Datto Certified Advanced Trained (DCAT) engineers assist your business in deploying, configuring, and proactively supporting your Datto fleet, in adherence with Datto-recommended best-practices. Our monthly service offering, with rates based on backup agent counts help Datto partners with -

    • Monitoring and analysis of settings, alerts, and updates in order to prevent problems before they happen
    • Diagnosis and troubleshooting of issues that arise on the customer environment
    • Reporting and escalation of issues that require partner attention
    • Coordination of support issue resolution with Datto product support

Configure

      • Datto agent deployment, backup job Configuration, scheduling, and destination mapping
      • Retention & archiving policy setup
      • Configuring Error & Warning Alerts

Manage

      • Monitoring of device settings & alerts
      • Datto device firmware updates
      • Rebooting Datto BDR’s & Servers
      • Coordinate Datto Round Trip [seeding] and Reverse Round Trip [reverse-seed] drives in a case of hardware failure [Disk/System]
      • Creating backups both local and offsite with Inverse Chain Technology and Datto Speed Sync that breaks the legacy methods to eliminate backups dependencies

Remediate

      • Troubleshooting issues and remediation with Portal, Agent & Linux based Datto Device (Offsite syncing, screenshot, VSS, connectivity issues etc.)
      • Analyze issues and provide permanent fix (in case of recurring errors)
      • RCA and Knowledge Base updates for future reference
      • Escalate or Assign issues that require MSP/End client’s intervention

On-Demand Services

    • Performing Instant Cloud Virtualization
    • Assisting a Technician to perform USB or ShadowProtect Bare Metal Restore (BMR)
    • Assisting with VMR [Virtual Machine Restore] on an available Virtualization Host
    • Assistance with Application Restoration (SharePoint, SQL, Exchange, Kroll Ontrack, Oracle)

Get in touch to learn more about our Datto Support & Management Services