Datto Management & Support

ProVal Tech provides 3rd-party advanced technical support to other Datto® partners. Our team of Datto Certified Advanced Trained (DCAT) engineers assist your business in deploying, configuring, and proactively supporting your Datto fleet, in adherence with Datto-recommended best-practices.

Our monthly service offering, with rates based on backup agent counts help Datto partners with:

  • Monitoring and analysis of settings, alerts, and updates in order to prevent problems before they happen
  • Diagnosis and troubleshooting of issues that arise on the customer environment
  • Reporting and escalation of issues that require partner attention
  • Coordination of support issue resolution with Datto product support

Configure

  • Datto agent deployment, backup job Configuration, scheduling, and destination mapping
  • Retention & archiving policy setup
  • Configuring Error & Warning Alerts

Manage

  • Monitoring of device settings & alerts
  • Datto device firmware updates
  • Rebooting Datto BDR’s & Servers
  • Coordinate Datto Round Trip [seeding] and Reverse Round Trip [reverse-seed] drives in a case of hardware failure [Disk/System]
  • Creating backups both local and offsite with Inverse Chain Technology and Datto Speed Sync that breaks the legacy methods to eliminate backups dependencies

Remediate

  • Troubleshooting issues and remediation with Portal, Agent & Linux based Datto Device (Offsite syncing, screenshot, VSS, connectivity issues etc.)
  • Analyze issues and provide permanent fix (in case of recurring errors)
  • RCA and Knowledge Base updates for future reference
  • Escalate or Assign issues that require MSP/End client’s intervention

On-Demand Services

  • Performing Instant Cloud Virtualization
  • Assisting a Technician to perform USB or ShadowProtect Bare Metal Restore (BMR)
  • Assisting with VMR [Virtual Machine Restore] on an available Virtualization Host
  • Assistance with Application Restoration (SharePoint, SQL, Exchange, Kroll Ontrack, Oracle)

Get in touch to learn more about our Datto Support & Management Services