Takeaways from IT Nation 2018

The ProVal Tech team had the opportunity to get together a few days in advance of IT Nation in Orlando. For a team that works mostly remote, apart from our office in India, this presents a great opportunity for folks to bond. ConnectWise, as always, put up a great show and played wonderful hosts to over 3700 people coming in from every part of the world.

Proactive Maintenance (Centralized Services): Are you delivering on your MSP promise?

“Proactive maintenance” is as synonymous to “Managed Services” as Google is to internet search. The entire premise of proactively managing IT for a small or mid-sized business is what delivers value to MSP clients.

You may remember the sales pitch you made not too long ago: “Dear Customer – XYZ Networks will make sure that we are constantly monitoring your IT network, ensuring that your critical data is being backed up, your environment is secured from any threats or viruses, and you are most up to date with your technology, so you can focus on your business.