ConnectWise Automate Maintenance Mode Explained Best Practice

What is Maintenance Mode?

Maintenance Mode is a way to control what happens with monitoring for a computer during a certain time window.

Do you still want scripts to run but not get tickets? Maybe you want tickets but not scripts to run? Maybe you do not want either?

A good use case example is a small remote office, maybe this office runs off an unreliable power grid, so they shut down the server each night.

How to Set Up Automate users to use ConnectWise SSO

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, it allows all your users to use one login across many applications.

Should my RMM be On-Prem or SaaS?

A highly debated question that almost all MSPs have asked themselves at one point or another: “Should my RMM be On-Prem or in the Cloud???”

So, before we get into the pros and cons of each instance, let’s talk about what it means to be “On-Prem” V.S “SaaS”

On-Premise: Or “On-Prem”, refers to software that is installed on a company’s own servers and kept up internally by the host.

Takeaways from IT Nation 2018 Copy

The ProVal Tech team had the opportunity to get together a few days in advance of IT Nation in Orlando. For a team that works mostly remote, apart from our office in India, this presents a great opportunity for folks to bond. ConnectWise, as always, put up a great show and played wonderful hosts to over 3700 people coming in from every part of the world.

Takeaways from IT Nation 2018

The ProVal Tech team had the opportunity to get together a few days in advance of IT Nation in Orlando. For a team that works mostly remote, apart from our office in India, this presents a great opportunity for folks to bond. ConnectWise, as always, put up a great show and played wonderful hosts to over 3700 people coming in from every part of the world.

Proactive Maintenance (Centralized Services): Are you delivering on your MSP promise?

“Proactive maintenance” is as synonymous to “Managed Services” as Google is to internet search. The entire premise of proactively managing IT for a small or mid-sized business is what delivers value to MSP clients.

You may remember the sales pitch you made not too long ago: “Dear Customer – XYZ Networks will make sure that we are constantly monitoring your IT network, ensuring that your critical data is being backed up, your environment is secured from any threats or viruses, and you are most up to date with your technology, so you can focus on your business.