To ease up the process of patch management, the Patch Management filter head, under View Definitions, lets you further refine a machine ID / machine group filter based on different patch status attributes/conditions, as seen below:

View filtering can be applied under allfunction pages by selecting a specific View from the drop-down list or Create New.

Is your MSP drowning in service tickets and requests?

Are your technicians overworked and can’t seem to keep up with ticket and alert volumes?

Are your margins and productivity hurting and not up to industry standards?

If you’re facing any of the above challenges, you’re not alone.

Labtech and Kaseya are industry leaders in remote monitoring and management (RMM) tools for the small-medium managed service providers or MSP’s. Tools like Labtech and Kaseya have become a very important and integral part of the MSP ecosystem. These tools not only allow IT Service companies to remotely connect to client machines via the Internet, but they also allow for complete remote management of the client’s IT environment.

Proactive or centralized services forms a fundamental part of every managed service contract. What are the activities that actually constitute the centralized and proactive part of your managed service business?