In light of recent events, the ever growing need to lock down each and every tool within your MSP’s tool stack has become very transparent. Hackers worldwide are now specifically targeting MSP’s and one of the easiest ways that they have been able to do so, is through the RMM. 

This begs the question: How Secure is your RMM? Below is a list of our top 13 points that we believe every MSP should be implementing to stay secure and reduce vulnerabilities within the tool.

To ease up the process of patch management, the Patch Management filter head, under View Definitions, lets you further refine a machine ID / machine group filter based on different patch status attributes/conditions, as seen below:

View filtering can be applied under allfunction pages by selecting a specific View from the drop-down list or Create New.

Is your MSP drowning in service tickets and requests?

Are your technicians overworked and can’t seem to keep up with ticket and alert volumes?

Are your margins and productivity hurting and not up to industry standards?

If you’re facing any of the above challenges, you’re not alone.

ConnectWise Automate and Kaseya are industry leaders in remote monitoring and management (RMM) tools for the small-medium managed service providers or MSP’s. Tools like ConnectWise Automate and Kaseya have become a very important and integral part of the MSP ecosystem.

Proactive or centralized services forms a fundamental part of every managed service contract. What are the activities that actually constitute the centralized and proactive part of your managed service business?