New Patches Available for LabTech 10.5 (Patch 13) and 11 (Patch 9)

LabTech has started out the new year with new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 has progressed to patch 13, changing the LabTech Server version to 10.5.13 and moving the control center up to version 10.5.294. As LabTech 10.5 reaches maturity, only a few issues have been fixed in this release which have been taken from the LabTech Patch release notes:
Contact Creation: Corrected an issue that was preventing new contacts from being created when another Contact window was already open.

Reviewing Effective Policy in LabTech 11

With LabTech 11, LabTech has changed how the Effective Policy is displayed. As a refresher, to review the effective policy of an agent, right-click on the gear icon from within the computer management window and choose Effective Policy.

This will take you to the Effective Policy page of the Computer Management window.

5 Tips to boost your RMM Software

Running a managed services business takes time in servicing your clients, but that is the portion that they see and it tangible. What about all the behind the scenes work that needs to get done on a routine managed services contract?

One of the main tools in the MSP toolkit is their remote management and monitoring or RMM software.