ConnectWise Automate not only supports Windows agents, but Mac agents as well. Mac agents do not support the full feature set of Windows agents, but do provide useful functionality for you to support these types of users.
ConnectWise Automate (formerly LabTech) provides the ability to link your Automate server to your internal Active Directory for managing Automate users (Technicians) accounts. Using this functionality can simplify account management while ensuring passwords are changed according to company policy. There are a couple requirements for this to work properly. First, the Automate Server must be part of the domain you are trying to join it to. Second, you must be logged into the Automate Server with a Domain Administrator account. If you meet these two requirements, log into the Control Center from the Automate Server and navigate to Dashboard > Config > VNC / Ticket Priority.
What’s new with the big ConnectWise Automate (LabTech) change? Along with the name change from LabTech to ConnectWise Automate, there is a solid list of improvements that are most definitely hard to argue against as major game changers for Managed Service Providers (MSPs). What are these game changers and how can MSPs put them into play?
LabTech has started out the new year with new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 has progressed to patch 12, changing the LabTech Server version to 10.5.12 and moving the control center up to version 10.5.291. Some of the biggest issues fixed in patch 12 include the following: