ProVal Tech attended this year’s IT Nation conference in Orlando, Florida. With every conference comes new and exciting news. We have summarized this year’s conference into four big takeaways.

ConnectWise Automate integrates with ConnectWise Manage via the Manage Plugin. Once everything is syncing, it’s a good maintenance practice to run a system check through the plugin.

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 18, changing the Automate Server version to 11.0.441 and moving the control center up to version 110.441. Patch 18 includes new features as well as bug fixes.

ConnectWise releases monthly patches for Automate that need to be manually installed. Patches can be obtained from the Customer Portal located at https://cp.labtechsoftware.com.

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 17, changing the Automate Server version to 11.0.418 and moving the control center up to version 110.418. Patch 17 includes new features as well as bug fixes.

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 16, changing the Automate Server version to 11.0.396 and moving the control center up to version 110.396. Patch 16 includes new features as well as bug fixes.

It has come to our attention that upgrading to one of the recent versions of ConnectWise Manage (v2017.4 (48356) and back) may affect the Automate ticket syncing.

ConnectWise Automate runs off of MySQL, which is an open-source relational database management system or RDBMS.

ConnectWise has released a new patch for Automate 11 (formerly LabTech). Automate 11 has progressed to patch 15, changing the Automate Server version to 11.0.378 and moving the control center up to version 110.378. Patch 15 includes new features as well as bug fixes.

ConnectWise Automate allows plugins to be added to provide additional functionality. These plugins and updates come via the Solution Center, which is similar to an app store.