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Four Takeaways from IT Nation 2017

November 22nd, 2017 ProVal Technologies, Inc Labtech
Four Takeaways from IT Nation 2017

ProVal Tech attended this year’s IT Nation conference in Orlando, Florida. With every conference comes new and exciting news. We have summarized this year’s conference into four big takeaways.

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Running a System Check with the Manage Plugin in ConnectWise Automate

November 13th, 2017 ProVal Technologies, Inc Labtech
Running a System Check with the Manage Plugin in ConnectWise Automate

ConnectWise Automate integrates with ConnectWise Manage via the Manage Plugin. Once everything is syncing, it’s a good maintenance practice to run a system check through the plugin.

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Automate 11 Patch 18 is now Available for Download

November 2nd, 2017 ProVal Technologies, Inc Labtech
Automate 11 Patch 18 is now Available for Download

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 18, changing the Automate Server version to 11.0.441 and moving the control center up to version 110.441. Patch 18 includes new features as well as bug fixes.

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Installing a ConnectWise Automate Patch

October 11th, 2017 ProVal Technologies, Inc Labtech
Installing a ConnectWise Automate Patch

ConnectWise releases monthly patches for Automate that need to be manually installed. Patches can be obtained from the Customer Portal located at https://cp.labtechsoftware.com.

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Automate 11 Patch 17 is now Available for Download

October 2nd, 2017 ProVal Technologies, Inc Labtech
Automate 11 Patch 17 is now Available for Download

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 17, changing the Automate Server version to 11.0.418 and moving the control center up to version 110.418. Patch 17 includes new features as well as bug fixes.

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New Patch Available for Automate 11 (Patch 16)

September 13th, 2017 ProVal Technologies, Inc Labtech
New Patch Available for Automate 11 (Patch 16)

ConnectWise has released a new patch for Automate 11. Automate 11 has progressed to patch 16, changing the Automate Server version to 11.0.396 and moving the control center up to version 110.396. Patch 16 includes new features as well as bug fixes.

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PSA: ConnectWise Automate and Manage API Key Reset Issue with Current Version

August 30th, 2017 ProVal Technologies, Inc Labtech
PSA: ConnectWise Automate and Manage API Key Reset Issue with Current Version

It has come to our attention that upgrading to one of the recent versions of ConnectWise Manage (v2017.4 (48356) and back) may affect the Automate ticket syncing.

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Connecting to the ConnectWise Automate Database

August 16th, 2017 ProVal Technologies, Inc Labtech
Connecting to the ConnectWise Automate Database

ConnectWise Automate runs off of MySQL, which is an open-source relational database management system or RDBMS.

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New Patch Available for Automate 11 (Patch 15)

August 1st, 2017 ProVal Technologies, Inc Labtech
New Patch Available for Automate 11 (Patch 15)

ConnectWise has released a new patch for Automate 11 (formerly LabTech). Automate 11 has progressed to patch 15, changing the Automate Server version to 11.0.378 and moving the control center up to version 110.378. Patch 15 includes new features as well as bug fixes.

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Using the ConnectWise Automate Solution Center

July 19th, 2017 ProVal Technologies, Inc Labtech
Using the ConnectWise Automate Solution Center

ConnectWise Automate allows plugins to be added to provide additional functionality. These plugins and updates come via the Solution Center, which is similar to an app store.

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