ConnectWise RMM vs Automate: Should I be using CW RMM?

Should I be using CW RMM?
Are you wondering if ConnectWise RMM is right for your business? This article will cover key business-focused pros and cons related to CW RMM.  This article may help you navigate this decision for such a critical business tool for managed service providers (MSPs).
What’s the big difference?
ConnectWise currently supports two RMM products that, at their core, perform the same functions but have largely different approaches.

ConnectWise Automate on Linux – Best Practices

One of the more frequent questions that we get at ProVal is ‘What are the best practices for running ConnectWise Automate (CWA) on a Linux machine?’ The answer to this is far from simple. ConnectWise Automate was designed to work with windows and made to work on Linux and as a result, you essentially lose a lot of the core functionality that Automate provides.

ConnectWise Automate Maintenance Mode Explained Best Practice

What is Maintenance Mode?

Maintenance Mode is a way to control what happens with monitoring for a computer during a certain time window.

Do you still want scripts to run but not get tickets? Maybe you want tickets but not scripts to run? Maybe you do not want either?

A good use case example is a small remote office, maybe this office runs off an unreliable power grid, so they shut down the server each night.

Uninstalling and Offboarding Automate Agents

This day in age where IT is critical, businesses are looking for the best MSP out there, and sometimes it can be stressful when the client chooses another MSP or needs to cancel services. Don’t worry, because today we’re going to review some steps to help make this process flow smoothly and leave a good impression with that client.

How to Set Up Automate users to use ConnectWise SSO

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, it allows all your users to use one login across many applications.

Windows 10 Build Upgrades are Inevitable – Use Kaseya/ConnectWise Automate to Deploy

Every product has its own lifecycle, it starts with its release and moves towards maturity with bug fixes and the addition of more features, and then ends when it is no longer supported by the vendor. Similarly, this is currently happening with most windows builds, which are either already unsupported by Microsoft or are going to unsupported by November 2019.

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