Over the last few quarters, we have seen a lot of MSP partners switching their RMM tools. This is not a decision to be made lightly, there are a lot of factors involved in a making a switch. To try and simplify this a bit, we’ve generated a list of items that should be considered when switching RMMs. ProVal believes there are a few core pillars of an RMM and what it is supposed to do.
What is ConnectWise's new RMM (CW RMM)? CW RMM is the new monitoring and management tool from ConnectWise. This tool has replaced CW Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but CWA is the blueprint for automation being built into CW RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years.
As the aftermath of COVID-19 carries on so does the ever-growing need for MSP’s that can keep up. Following the news of the pandemic 88% of organizations, worldwide have made it mandatory or at least encouraged employees to work from home, Cyber-attacks have increased by nearly 400% and time spent on remote working apps/platforms have reached near triple-digit growth rates.
Networks today are used for almost everything you do; whether it be supporting your business, providing communication, or delivering entertainment the list goes on and on. With this being said, it is pivotal to understand every element of your network in order to get the most out of it.
MSP’s, or managed service providers, provide several IT services to different businesses and companies. They become the external IT department for the company that has hired them. For an MSP, having cutting edge engineering expertise and industry knowledge, is essential to market themselves to prospective clients. The Remote Monitoring and Management tool or RMM is probably one of the most essential and productive tools in the MSP toolkit. However, after deploying an RMM to clients, the MSP needs to continually invest time to improve and optimize the RMM. How does an MSP do that?
As an MSP, you work to always be there for your clients and any difficulties that they run into. This task isn’t always as simple as it seems. You are the one that your clients are outsourcing to, and it probably doesn’t cross your mind to outsource even further.
Downtime refers to the time when critical systems become unavailable or inoperable resulting in an outage for a group of users or entire organizations. Downtime of any kind can have a significant impact on the revenue and reputation of a managed service provider.
Downtime refers to the time when critical systems become unavailable or inoperable resulting in an outage for a group of users or entire organizations. Downtime of any kind can have a significant impact on the revenue and reputation of a managed service provider.
Good Things Come in 4’s
Four Positives of a Well-Integrated PSA & RMM
1) Automate duties per a planned schedule
Everyone likes a more harmonious and streamlined task format, right?! Minimized tediousness by way of a more automated working schedule is a definite plus.