The room is quiet. A mug of coffee sits near a favorite old trinket. A cat curls up on the desk, laying as close as possible to the warm CPU of the laptop. It’s surprising that most of the world now sits at a desk in their home instead of going to work! This change has created a drastic change in the HR landscape, especially in the technology industry as it adapts from daily face-to-face collaboration - to working behind a screen, and how a company can still create a teamwork environment being miles away from one another.

The technology space changes quite rapidly. The days of value-added resellers being the only business in town was not that long ago. Managing an MSP requires a hunger for education. Most recently, a challenging labor market, evolving threat actors, and new tools with improved capabilities, have created more competition than ever within the industry.

Should I be using CW RMM?
Are you wondering if ConnectWise RMM is right for your business? This article will cover key business-focused pros and cons related to CW RMM.  This article may help you navigate this decision for such a critical business tool for managed service providers (MSPs).
What’s the big difference?
ConnectWise currently supports two RMM products that, at their core, perform the same functions but have largely different approaches.

How to choose a backup solution?

Are you looking to identify an optimal backup solution for your business or end clients, but due to all the options, are having difficulty selecting the one that best fits your needs?

 Don’t worry….

We have your back on this.

A highly debated question that almost all MSPs have asked themselves at one point or another: “Should my RMM be On-Prem or in the Cloud???”

So, before we get into the pros and cons of each instance, let’s talk about what it means to be “On-Prem” V.S “SaaS”

On-Premise: Or “On-Prem”, refers to software that is installed on a company’s own servers and kept up internally by the host.

Over the last few quarters, we have seen a lot of MSP partners switching their RMM tools. This is not a decision to be made lightly, there are a lot of factors involved in a making a switch. To try and simplify this a bit, we’ve generated a list of items that should be considered when switching RMMs. ProVal believes there are a few core pillars of an RMM and what it is supposed to do.

What is ConnectWise's new RMM (CW RMM)? CW RMM is the new monitoring and management tool from ConnectWise. This tool has replaced CW Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but CWA is the blueprint for automation being built into CW RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years.

As the aftermath of COVID-19 carries on so does the ever-growing need for MSP’s that can keep up. Following the news of the pandemic 88% of organizations, worldwide have made it mandatory or at least encouraged employees to work from home, Cyber-attacks have increased by nearly 400% and time spent on remote working apps/platforms have reached near triple-digit growth rates.