5 Tips to get Windows 10 Patching Right

Security! It needs to be at the beginning and end of every conversation in the IT world. With Microsoft at the helm, it’s paramount that Managed Service Providers keep on top of Windows patching, especially related to Windows 10 patches. At this point, we believe the MSP community can agree, Windows 10 versioning and patching can be a challenge.

Best-Practices on protecting data against Ransomware

Security continues to be a hot topic of discussion. As well-defined by IDG, "Ransomware is a form of malicious software (or malware) that, once it's taken over your computer, threatens you with harm, usually by denying you access to your data. The attacker demands a ransom from the victim, promising — not always truthfully — to restore access to the data upon payment.

Riding the MSP Wave – 7 Focal Points to Consider in a Growing Sea of MSPs

The MSP market is growing at a rapid pace.  Staying on top of such a competitive market can be difficult.  With things like updates and upgrades to keep up with on a consistent basis, a frequently overwhelming number of tickets to sort through, and the constant quest for a smooth, stable and growing operation, juggling the moving parts of an MSP operation isn’t easy.

ProVal Technologies – interview Vikram Khanna

An interview with Vikram Khanna by Jake Kosten, EO Chicago

How many years have you been in business?
We have been in business for 7 years now and we have over 60 employees between our offices in the US and India.

What is your core business model?
ProVal provides remote technical support and back-office services for other IT service companies, who are also referred to as managed service providers or MSP's. We cover after-hours support for our clients, so they don't have to staff 24x7 internally.