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Windows 10 Build Upgrades are Inevitable – Use Kaseya/ConnectWise Automate to Deploy

Every product has its own lifecycle, it starts with its release and moves towards maturity with bug fixes and the addition of more features, and then ends when it is no longer supported by the vendor. Similarly, this is currently happening with most windows builds, which are either already unsupported by Microsoft or are going to unsupported by November 2019.

To ensure that Windows 10 patching is in place, you need to make sure that it is on the latest build version i.e. 1809 or 1903 (Latest). The only supported version for Windows 10 machines is either 1790/1803 (Only Enterprise and Education editions), 1809 and 1903.

Even Home, Pro, and Pro for Workstations editions for Build 1803 will also be unsupported by November 2019. Any version below this is already out of support and must be upgraded to the latest build version to receive any further updates or to become eligible for support from Microsoft.

Below are the availability and end of service dates segmented by Windows 10 version:

Reference: Windows Lifecycle Fact Sheet

These upgrades can either be triggered manually through Windows Update, using an ISO, or by the Windows Update Assistant Tool which upgrades the machine to latest build version. Currently RMM’s such as Kaseya and ConnectWise Automate don’t have an effective way to implement these upgrades. In order to avoid manual efforts and utilize the Power of RMM’s, here at ProVal we have created dataviews in Automate and Views/Column Sets in Kaseya to extract information on the current status of the deployed build version for Window’s 10.

In addition to this, we have created different scripts both on Kaseya and ConnectWise Automate to upgrade the Window’s 10 build to either the latest version 1903 or V-1 i.e. 1809 in order to remain in compliance.

Need help in getting your environment reviewed and getting the upgrade deployed? Contact us today!

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They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Windows 10 Build Upgrades are Inevitable – Use Kaseya/ConnectWise Automate to Deploy

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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