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Useful Datto Error Codes and their Meanings:

On a Datto device, each process that takes place during a backup has a specific code associated with it. Knowing what these codes mean can be useful when you are troubleshooting an error. Within the backup logs on the Datto device, found in the directory /datto/config/keys (ex 192.168.1.1.log), you are able to gather this information. For example, when a ZFS snapshot fails, or a ShadowSnap version is determined to be too old for encryption to be used, each of these instances are assigned a code. During troubleshooting or if you are attempting to verify that a specific portion of a backup is running, these codes can be very useful to assist with these procedures. The most common way to use them is to create simple scripts using grep in order to determine an occurrence of an event. Here’s the list of some of these useful event codes:

Agent error category code – AGT

Agent Errors
AGT0900 Warning Agent pairing failed, will re-attempt
AGT0910 Critical Agent pairing failed giving up
AGT0915 Critical Agent pairing failed giving up
AGT0930 Critical Blank hostname in certificate pair
AGT0940 Critical Curl Keyfile is empty request failed
AGT0950 Critical Curl Keyfile is Missing request failed
AGT1310 Warning Metadata XML is invalid! #
AGT1330 Warning XML Parser threw an error in gettingAgentData related to version
AGT1340 Critical Curl returned and HTTP Error state. State was #[STATE]#
AGT1350 Warning Curl returned false to agentinfo
AGT1360 Warning Connectivity Failed. Agent Info Request Aborted.
AGT1960 Warning $volName for $hosname has been included for backups

Utilizing this table, you can quickly reference the error codes to expedite you troubleshooting process.

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ProVal Technologies, Inc

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They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Useful Datto Error Codes and their Meanings:

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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