TL;DR – Key Takeaways
- Rewst and ImmyBot serve different automation needs: Rewst excels at orchestrating cross-platform workflows (like PSA, RMM, backup), while ImmyBot is a powerful endpoint automation tool focused on compliance and remediation.
- You should choose based on your goals: Rewst is ideal for MSPs building a deep automation culture with an internal champion; ImmyBot is better for quick wins and ongoing device-level hygiene with minimal overhead.
- Some MSPs use both: Combining Rewst and ImmyBot unlocks powerful synergy: Immy keeps devices clean, while Rewst connects the dots across systems to eliminate manual workflows.
In 2026, the pressure on Managed Service Providers (MSPs) to scale smarter (not just bigger) has never been higher. Talent shortages are still a real thing, and clients are expecting more for less. Whether it’s onboarding a new user (again), chasing patch compliance, or dealing with a mountain of false-positive alerts, we all know how much time gets lost in the noise. Automation isn’t just “nice to have,” it’s critical.
Two tools are leading the pack in the MSP automation space right now: Rewst and ImmyBot.
I’ve worked with both, and with dozens of MSPs on implementing them, and here’s the lowdown on what you need to know when it comes to Rewst vs. ImmyBot.
First, Why You Should Even Care
If your MSP is still doing things like assigning new user setups to Tier 2 techs, or manually copying ticket notes between systems, you are sitting on a GOLDMINE of potential.
Both Rewst and ImmyBot aim to fix manual work. But they take very different approaches.
So if you’re asking, “Which automation tool is right for my MSP?” I’ll break it down.
Rewst: The Swiss Army Knife for Automation-Obsessed MSPs
Rewst is what I’d call the orchestration platform for MSPs who want to go deep deep on automation. It’s built with drag-and-drop workflows that can span your PSA, RMM, backup platform, Teams, email… You name it.
You can automate things like:
- Auto-triaging tickets based on keywords and tags
- Cross-referencing alerts with backup or AV data
- Automating vendor follow-up emails
- Creating Teams messages for certain ticket types
It’s like Zapier on steroids. And built specifically for MSP workflows.
Where Rewst Shines:
- No-code/low-code automation: Super powerful for non-devs
- Cross-platform workflows: Works across your entire stack
- Community Recipes: Steal and customize later
- Visual flow builder: Easy to document and maintain
Watch Out For:
- Time investment upfront: Workflows don’t build themselves
- You will need a “Rewst Champion:” Someone on your team must own and evolve it (or you need a partner to help! 😉)
- It ain’t cheap: But the ROI is huge if used right
ImmyBot: The Set-and-Forget Endpoint Enforcer
ImmyBot is more like an IT automation steam engine on a railway system. It’s built for automating device-level and infrastructure tasks (AKA the stuff your techs repeat every day.) Think: software deployment, enforcing patch policies, fixing misconfigured DNS or AV.
It installs an agent and enforces policies quickly. If something goes out of compliance, Immy just… fixes it. *sigh of relief*
Where ImmyBot Shines:
- Fast time to value: Tons of automations already built-in
- Excellent for MSP hygiene: Device compliance, patching, etc.
- PowerShell-first: Great if your team is savvy with scripting
- Low overhead: Very little ongoing babysitting
Watch Out For:
- Focused on endpoints: Doesn’t automate your ticketing or PSA
- Not as extensive: Limited integrations vs. Rewst
- Less visual: Mostly PowerShell-based (devs love it, others may not)
Rewst vs. ImmyBot: Which One’s Right for You?
Now we can talk use cases. Here’s what I usually tell MSPs in discovery calls:
| Choose Rewst if… | Choose Immybot if… |
| You want to automate workflows across your PSA, RMM, backup, etc. | You need quick wins around onboarding, patching, or device config |
| You have alert fatigue and want to automate triage/escalation | Your team is already decent at scripting (especially PowerShell) |
| You’re building an automation culture inside your MSP | You want “set-it-and-forget-it” enforcement across clients |
| You have (or want to develop) a dedicated automation SME | You don’t want to build from scratch, just customize a bit. (Although there is quite a bit of “build-from-scratch” capability, too.) |
💡 Pro tip: Some of our most successful clients use both. ImmyBot keeps devices squeaky clean. Rewst handles business logic and inter-app workflows.
What Most MSPs Miss About Automation
Too often, MSPs buy a shiny new tool and then… don’t really use it. They don’t designate ownership. They don’t align it to business goals. And 6 months later, it’s shelfware.
That’s where a partner like ProVal can make a difference. We’re not just turning on automation for MSPs. We help you:
- Audit your existing processes
- Identify high-ROI automation targets
- Build workflows that actually move the needle
- Avoid burning hours on edge cases that don’t matter
Wrapping it Up
Choosing between Rewst vs. ImmyBot isn’t about which tool is better. It’s about which tool is better for your goals, team, and maturity with automation.
It’s not magic, but it IS transformational when done right.
If you’re serious about using automation to build a smoother, more scalable MSP, let’s talk.
👉 Schedule a Discovery Call to take the first step.
