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ProVal Tech’s New COO: Introducing Nick Hess

We’re excited to share that Nick Hess has joined ProVal Technologies as our new Chief Operating Officer (COO). With over 24 years of experience in the Managed Service Provider (MSP) industry, Nick brings a wealth of expertise that will help guide ProVal through the next phase of growth and innovation.

A Strong MSP Background

Prior to joining ProVal, Nick built and successfully sold his own MSP in early 2024. His extensive experience in operations, strategy, and mergers and acquisitions (M&A) positions him perfectly to drive efficiency, scalability, and customer-centric innovation within our company.

As COO, Nick will focus on enhancing operational processes and expanding our service offerings, ensuring ProVal remains a trusted partner for MSPs globally.

A Vision for Strategic Growth

Nick’s leadership and vision is a key step in our commitment to continuous innovation and service excellence. His leadership will help improve operational efficiencies and drive the strategic growth necessary to scale our business.

“Nick’s wealth of experience and deep understanding of the MSP landscape make him a perfect fit for our business,” said Vikram Khanna, CEO of ProVal Technologies. “His expertise will strengthen our operations and help us continue delivering exceptional value to our MSP partners.”

ProVal’s Commitment to Empowering MSPs to Thrive

At ProVal Technologies, we focus on delivering scalable, value-driven solutions that empower MSPs to succeed in an ever-evolving market. With Nick’s leadership, we are now more confident than ever that we will continue to provide innovative, customer-focused solutions, allowing MSPs to scale efficiently and focus on delivering top-tier service to their clients.

Join Us in Welcoming Nick to the ProVal Family

We’re excited to have Nick Hess as part of the ProVal team. His leadership will play a crucial role in shaping the future of ProVal, and we look forward to the impact he will make as we continue to innovate and grow.

ProVal’s future is bright, and we’re thrilled to have Nick on our team. Stay tuned for more exciting updates as we move forward in this new chapter!

Scale Your MSP
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Kinzie Marn

Kinzie Marn is the Sales and Marketing Assistant at ProVal Technologies, with a Bachelor's degree in Marketing from the University of Central Florida. Passionate about digital marketing and brand development, she is looking forward to growing in the MSP space and contribute to optimizing the company's brand presence and marketing strategies.

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ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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ProVal Tech’s New COO: Introducing Nick Hess

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

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They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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