New Monthly Blog:

How to Set Up Automate users to use ConnectWise SSO

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, it allows all your users to use one login across many applications.

Should my RMM be On-Prem or SaaS?

A highly debated question that almost all MSPs have asked themselves at one point or another: “Should my RMM be On-Prem or in the Cloud???”

So, before we get into the pros and cons of each instance, let’s talk about what it means to be “On-Prem” V.S “SaaS”

On-Premise: Or “On-Prem”, refers to software that is installed on a company’s own servers and kept up internally by the host.

What to Consider When Migrating RMMs

Over the last few quarters, we have seen a lot of MSP partners switching their RMM tools. This is not a decision to be made lightly, there are a lot of factors involved in a making a switch. To try and simplify this a bit, we’ve generated a list of items that should be considered when switching RMMs. ProVal believes there are a few core pillars of an RMM and what it is supposed to do.

Kaseya VSA: Software Management vs. Patch Management

What are the Software and Patch Management Modules?
As an MSP, you know that endpoint patching is one of the most important functions that your RMM can provide. Keeping your endpoints up to date increases security and client satisfaction. Kaseya VSA provides two main ways to accomplish this goal: Patch Management, and the newer Software Management modules.

The Future of ConnectWise

What is ConnectWise's new RMM (CW RMM)? CW RMM is the new monitoring and management tool from ConnectWise. This tool has replaced CW Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but CWA is the blueprint for automation being built into CW RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years.

 How Secure is your RMM? 

In light of recent events, the ever growing need to lock down each and every tool within your MSP’s tool stack has become very transparent. Hackers worldwide are now specifically targeting MSP’s and one of the easiest ways that they have been able to do so, is through the RMM. 

This begs the question: How Secure is your RMM? Below is a list of our top 13 points that we believe every MSP should be implementing to stay secure and reduce vulnerabilities within the tool.

Are Your Backups Safe? A guide to securing your critical data.

Data backups are the foundation of business continuity. Elaborate backup and disaster recovery plans are pivotal when managing your client’s most important data however ensuring your data is backed up is only half the battle. 

Backups are rarely thought of as being at risk and security is often overlooked, but the fact of the matter is that backups are now prime targets of malware attacks and a new favorite for ransomware attackers.

Should MSP’s Outsource In 2021?

As the aftermath of COVID-19 carries on so does the ever-growing need for MSP’s that can keep up. Following the news of the pandemic 88% of organizations, worldwide have made it mandatory or at least encouraged employees to work from home, Cyber-attacks have increased by nearly 400% and time spent on remote working apps/platforms have reached near triple-digit growth rates.