For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, it allows all your users to use one login across many applications.
A highly debated question that almost all MSPs have asked themselves at one point or another: “Should my RMM be On-Prem or in the Cloud???”
So, before we get into the pros and cons of each instance, let’s talk about what it means to be “On-Prem” V.S “SaaS”
On-Premise: Or “On-Prem”, refers to software that is installed on a company’s own servers and kept up internally by the host.
Over the last few quarters, we have seen a lot of MSP partners switching their RMM tools. This is not a decision to be made lightly, there are a lot of factors involved in a making a switch. To try and simplify this a bit, we’ve generated a list of items that should be considered when switching RMMs. ProVal believes there are a few core pillars of an RMM and what it is supposed to do.
Centralized Services for Managed Service Providers
Having spoken to many MSP’s (Managed Service Providers), I have stumbled upon the realization that people use different verbiage and have different definitions for a lot of various items and concepts in the technology space.
What are the Software and Patch Management Modules?
As an MSP, you know that endpoint patching is one of the most important functions that your RMM can provide. Keeping your endpoints up to date increases security and client satisfaction. Kaseya VSA provides two main ways to accomplish this goal: Patch Management, and the newer Software Management modules.
What is ConnectWise's new RMM (CW RMM)? CW RMM is the new monitoring and management tool from ConnectWise. This tool has replaced CW Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but CWA is the blueprint for automation being built into CW RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years.
Since the release of ConnectWise Automate version 2020.1 in January of 2020, multi-factor authentication (MFA) has been enabled by default for all users not setup to use single sign-on (SSO). In an increasingly hostile online environment, adding more security measures is never a bad business decision.
In light of recent events, the ever growing need to lock down each and every tool within your MSP’s tool stack has become very transparent. Hackers worldwide are now specifically targeting MSP’s and one of the easiest ways that they have been able to do so, is through the RMM.
This begs the question: How Secure is your RMM? Below is a list of our top 13 points that we believe every MSP should be implementing to stay secure and reduce vulnerabilities within the tool.
Data backups are the foundation of business continuity. Elaborate backup and disaster recovery plans are pivotal when managing your client’s most important data however ensuring your data is backed up is only half the battle.
Backups are rarely thought of as being at risk and security is often overlooked, but the fact of the matter is that backups are now prime targets of malware attacks and a new favorite for ransomware attackers.
As the aftermath of COVID-19 carries on so does the ever-growing need for MSP’s that can keep up. Following the news of the pandemic 88% of organizations, worldwide have made it mandatory or at least encouraged employees to work from home, Cyber-attacks have increased by nearly 400% and time spent on remote working apps/platforms have reached near triple-digit growth rates.