Proactive or centralized services forms a fundamental part of every managed service contract. What are the activities that actually constitute the centralized and proactive part of your managed service business?
An interview with Vikram Khanna by Jake Kosten, EO Chicago
How many years have you been in business?
We have been in business for 7 years now and we have over 60 employees between our offices in the US and India.
What is your core business model?
ProVal provides remote technical support and back-office services for other IT service companies, who are also referred to as managed service providers or MSP's. We cover after-hours support for our clients, so they don't have to staff 24x7 internally.
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