Do you struggle with user workstations being constantly offline when you want to perform routine maintenance? This very handy script can send maintenance reminder notification to users for leaving their machine online in order to perform maintenance tasks.
While creating and applying templates in LabTech we can setup the priority for each template.
If a computer belongs to multiple groups, they could have multiple templates set for them. If this is the case, the templates are merged together and applied to the computer.
“Proactive maintenance” is as synonymous to “Managed Services” as Google is to internet search. The entire premise of proactively managing IT for a small or mid-sized business is what delivers value to MSP clients.
You may remember the sales pitch you made not too long ago: “Dear Customer – XYZ Networks will make sure that we are constantly monitoring your IT network, ensuring that your critical data is being backed up, your environment is secured from any threats or viruses, and you are most up to date with your technology, so you can focus on your business.
ConnectWise Automate and Kaseya are industry leaders in remote monitoring and management (RMM) tools for the small-medium managed service providers or MSP’s. Tools like ConnectWise Automate and Kaseya have become a very important and integral part of the MSP ecosystem.
Proactive or centralized services forms a fundamental part of every managed service contract. What are the activities that actually constitute the centralized and proactive part of your managed service business?
An interview with Vikram Khanna by Jake Kosten, EO Chicago
How many years have you been in business?
We have been in business for 7 years now and we have over 60 employees between our offices in the US and India.
What is your core business model?
ProVal provides remote technical support and back-office services for other IT service companies, who are also referred to as managed service providers or MSP's. We cover after-hours support for our clients, so they don't have to staff 24x7 internally.
For StorageCraft posts
For Datto posts