Blog

Proactive Maintenance (Centralized Services): Are you delivering on your MSP promise?

“Proactive maintenance” is as synonymous to “Managed Services” as Google is to internet search. The entire premise of proactively managing IT for a small or mid-sized business is what delivers value to MSP clients.

You may remember the sales pitch you made not too long ago: “Dear Customer – XYZ Networks will make sure that we are constantly monitoring your IT network, ensuring that your critical data is being backed up, your environment is secured from any threats or viruses, and you are most up to date with your technology, so you can focus on your business.

ProVal Tech – Your Dedicated Virtual Labtech Admin or Kaseya Admin

Labtech and Kaseya are industry leaders in remote monitoring and management (RMM) tools for the small-medium managed service providers or MSP’s. Tools like Labtech and Kaseya have become a very important and integral part of the MSP ecosystem. These tools not only allow IT Service companies to remotely connect to client machines via the Internet, but they also allow for complete remote management of the client’s IT environment.

ProVal Technologies – interview Vikram Khanna

An interview with Vikram Khanna by Jake Kosten, EO Chicago

How many years have you been in business?
We have been in business for 7 years now and we have over 60 employees between our offices in the US and India.

What is your core business model?
ProVal provides remote technical support and back-office services for other IT service companies, who are also referred to as managed service providers or MSP's. We cover after-hours support for our clients, so they don't have to staff 24x7 internally.