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New Patches Available for LabTech 10.5 (Patch 11) and 11 (Patch 7)

ConnectWise Automate Patching Update

Sticking to schedule, LabTech has once again released new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 is now on patch 11, changing the LabTech Server version to 10.5.287 and moving the control center up to version 105.287 as well. Some of the biggest issues fixed in patch 11 include the following:

  • #7088372: The legacy Advanced Search feature will now perform as expected for the SSD field if the user inputs a value of ‘True’ or ‘False’.
  • #7788851:The Tools > Reload Report Filters menu is no longer available in the Control Center as the report filters are now a static dataset in the ReportFilters table
  • #7946182: The ticketing Due Date can now be set to the day the ticket was created.

For more information on this patch and complete release notes, visit the What’s New in LabTech 10.5 page. Previous patch changes are also listed for historical purposes.

LabTech has also released patch 7 for LabTech 11, changing the LabTech Server version to 11.0.342 and moving the control center up to version 110.342. Patch 7 includes new features as well as bug fixes. Top enhancements and issues fixed include:

  • #8432740: Corrected an issue that caused the System tile to intermittently lock the LTClient.exe.
  • #8458450: Corrected an issue where the Search menu within the Computer Management screen caused the Control Center to crash.
  • #8385241: Corrected an issue that caused the Computer Management screen to time out on large scale systems any time a command was sent.
  • #8339311: Corrected an issue that caused the Patch Reboot Window to display on the Effective Policy tile > Templates after the new Patch Manager was enabled.
  • Removed the following fields from the Effective Policy > Template area of the Computer Management screen when the new Patch Manager is enabled:
    • Windows Update from the Agent Settings section.
    • Patch Install Window, Patch Reboot Window and Disable Reboot Window from the Schedules section.
    • Patch Reboot Mode from the Access Modes section.

For more information on this patch and complete release notes, visit the What’s New in LabTech 11 page. Previous patch changes are also listed for historical purposes.

Ensuring your LabTech Server is up-to-date is an important task. LabTech is on a monthly patching schedule and regularly fixes critical bugs as well as provides feature enhancements. LabTech 11 has seen continuous improvement since it’s summer release.

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ProVal Technologies, Inc

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Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

New Patches Available for LabTech 10.5 (Patch 11) and 11 (Patch 7)

ConnectWise Automate Patching Update

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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