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ConnectWise Automate: Mac Agent Functionality

Mac Agent Functionality within ConnectWise Automate Blog Image

When deploying an RMM tool across your fleet of endpoints, it’s important to consider which types of agents the tool supports. For MSPs that manage Macs in addition to Windows machines, you can rest assured that ConnectWise Automate has you covered when deploying agents to both. This blog will explain what the Mac agent can do for you and how to deploy it.

Mac Agent Deployment

To install the Mac agent, first you need to download the Mac agent installer from the web control center. You can find this by navigating to System >  Installers > Custom Agent, where you can select the location you would like to add the agent and either download the installer or generate a URL that you can use to download the installer. Once you have the installer on the endpoint, run the LTSvc.mpkg and follow the prompts in the Install Remote Agent window. Once you complete that, verify the agent installation by running the following commands in the terminal.

sudo launchctl list | grep com.labtechsoftware

launchctl list | grep com.labtechsoftware

If these two commands return the 3 labtech functions LTUpdate, LTSvc, and LTTray, then the agent is working properly.

Mac Agent Functions

The Mac agent enables of many of the same features that are available to Windows agents, with the biggest one being ConnectWise Control integration for remote access. This allows you to remote into the agent from offsite. Additional features include access to the file explorer and console shell without interrupting the end user, reporting on disk info, software installed, and services running. And of course, you will have access to all of the automation available within Automate. You can run software deployment scripts, run data views to gather information, and configure monitors to check disk space or the result of an executable.

Want to Learn More?

If you want to learn how to maximize your use of ConnectWise Automate, we can help We post blogs here every month and upload to our YouTube channel weekly. We help MSPs like you navigate through your Automation goals. Reach out and see how we can help you.

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Dylan Schmidt

Dylan Schmidt is a Sr. RMM Admin for ProVal Technologies. In his first year with the company, he gained valuable experience working under Industry experts with many years in the field. He graduated with a bachelor’s degree in computer science from Florida State University and was a member of the Marching Chiefs.

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ConnectWise Automate: Mac Agent Functionality

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We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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