Choosing a Remote Monitoring and Management (RMM) platform is one of the most important decisions you’ll make as an MSP. If you’re a managed service provider (MSP) and you’re thinking about moving to Ninja RMM (now NinjaOne), it’s important to figure out how this RMM aligns with your operational needs, budget, and client expectations. The wrong fit can easily slow your team down, bring on extra costs, and add frustration.
What is NinjaOne?
NinjaOne is a cloud-based RMM platform that has patch management, remote access, automation, endpoint monitoring, and reporting in a single console. It is used by many MSPs and internal IT departments to cut down manual workloads and centralize endpoint management.
This platform serves more than 30,000 IT teams worldwide, which shows the growing role and growth of becoming a trusted tool in the MSP space (Expert Insights).
Where it fits in this Industry
The PSA and RMM market are continuously growing, with research from Canalys showing a 14% year-over-year increase in Q2 2024. NinjaOne’s share grew from 8.4% to 9.4% (ChannelE2E).
For MSPs, this shows two things:
- There is no single “winner” in the RMM market.
- Growth is strong, but so is vendor competition, meaning flexibility and differentiation matter which means MSP need to choose the platform that best aligns with their company and its goals.
Advantages of NinjaOne
- Quick Onboarding – Having a shorter onboarding timeline compared to other complex RMM tools
- Automation – Scripting and policy-based management help reduce repetitive work
- Transparent Endpoint-Based Pricing – You pay by endpoint, that you manage and choose which modules you need.
- Customer Satisfaction – Users constantly highlight the support and ease of use.
- Strong Patch Management – Automated OS and third-party updates keep your devices secure and compliant with very little technician effort
Considerations and Limitations
No Remote Monitoring and Management tool is going to be perfect, and here are some things to keep in mind.
- Integration Scope – Some competitors will still have broader or more mature ecosystems.
- Pricing Transparency – NinjaOne does not show pricing; you’ll need to ask for a custom quote, which can make comparing more difficult to do.
- Scalability – Some MSPs say managing very large or diverse environments can come with challenges.
- Advanced Reporting – Some dashboards and reports have limited customization compared to other RMMs
What MSPs Should Do Before Moving
- Audit Your Stack – Find which features (patching, reporting, remote access) are critical and which are just “nice to have.”
- Run a Pilot Deployment – Test with a smaller group of endpoints to check performance, automation, and reporting.
- Calculate Total Cost– Look into licensing, support, migration, and any hidden or potential integration costs.
- Check Compliance Needs – Especially if working with certain industries such as healthcare or finance.
- Compare Alternatives – Compare against other RMMs (Datto, ConnectWise, Kaseya, etc.) to make sure it aligns with your MSPs goals.
Final Thoughts
Switching RMM platforms is not an easy decision, this affects daily operations, client satisfaction, and costs. NinjaOne offers a modern, cloud-native approach with great reviews, but it’s not a one size fits all tool. By doing an evaluation and comparing NinjaOne against alternatives, MSPs can make an confident decision that supports their growth and stability for the future.
Your RMM should fuel growth, not your frustration. Schedule a discover call to explore whether NinjaOne or another platform aligns with your MSP goals.
