CONNECT WITH US

The Big Change: LabTech is Now ConnectWise Automate

LabTech is Now ConnectWise Automate. What Else Has Changed?

What’s new with the big ConnectWise Automate (LabTech) change? Along with the name change from LabTech to ConnectWise Automate, a solid list of improvements has made a significant impact. These upgrades are major game changers for Managed Service Providers (MSPs). What are they, and how can MSPs put them into action?

MSPs are focusing on maximizing the value from ConnectWise Automate, recognizing its major enhancements (formerly LabTech). By understanding the platform’s updates, MSPs can boost efficiency, sharpen their expertise, and pave the way for growth.

Key Enhancements in ConnectWise Automate

The first thing you’ll likely notice with ConnectWise Automate is its completely revamped user interface (UI). Updated screens and a new navigation setup make it faster and easier to find information and resolve issues, all without disrupting your customers.

Furthermore, the new ConnectWise (LabTech) Patch Manager is one of the most impressive RMM industry improvements of its’ kind. ConnectWise (LabTech) now provides the luxury of a testing environment for MSPs to test a patch with a trial-run prior to rolling the patch out on a larger scale. The time conservation, better rollout control and increased security that this newly introduced ConnectWise (LabTech) beauty of a feature provides is making a huge impact.

Another game changer served up with ConnectWise Automate is the more frequent occurrence of smaller patch update batches, allowing for better automation and offering a more seamless operation. With improved automation, ConnectWise Automate can help MSPs to reduce excessive, repetitive and tiresome patching processes by marginal levels.

Moreover, with ConnectWise Automate, MSPs can now see, update and configure ConnectWise PSA tickets all in one place. This streamlining of multiple ticketing system use is a heavy hitting time-saver.

Leveraging Outsourced Expertise

Since MSPs understand that it makes sense to implement ConnectWise Automate to drive value, yet are also lacking the necessary time to do so, many MSPs are making sense of making sense by incorporating an outsourced Certified ConnectWise Automate Consultant into their business success plan. Leveraging an outsourced professional ConnectWise Automate consulting service allows MSPs to save time and money on internal man-hours, and to devote valuable customer-centric time to achieve optimal results.

Scale Your MSP
Picture of ProVal Technologies, Inc

ProVal Technologies, Inc

Categories

Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

The Big Change: LabTech is Now ConnectWise Automate

computer BW Blog

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada
Copy link
CopyCopied