Patch & Software Management in Kaseya

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Patch & Software Management is Critical Factor in your Security Practices

 

You may have heard in the recent news about vicious ransomware attacks such as WannaCry and Petya. These invasive security exploits are a perfect example of why patch and software management is crucial when ensuring the security of the devices you manage in your client environments.

Automating the process of installing, all security, critical and business application patches & updates in a timely manner is the easiest way to secure your client infrastructures. An equally important aspect is approving and denying select patches be remitted or deployed, such as the recent cumulative patches released for operating systems like Windows 7 and Server 2008 that may have known vulnerabilities.

Manual patching is the most effective way to manage a small sub-set of devices.  But this approach is just not feasible on a large scale. As your client base grows, it gradually becomes more and more difficult to manage or even feel completely un-manageable. This is where we need a solution to automate this process with minimum human intervention, smart enough to auto-remediate, collect data to ensure health compliance, all while remaining flexible and easy to manage or support.

Kaseya’s Patch/Software management is one of the most effective and efficient solutions to ensure that the managed servers and workstations are getting frequent operating system and third-party application updates, as well as regular scans to provide accurate reporting of status and compliance state.

As an MSP, your clients trust you to be a solutions expert and to provide guaranteed resultant services.  In order to achieve this, you need to understand each client’s infrastructure, business-critical applications, maintenance periods etc. By using the Kaseya Patch/Software management solution, not only can you keep endpoints updated, but you can also use this to help gather data to better understand the varying types of applications and operating systems that are present in each client’s infrastructure. This helps you identify the criticality of the applications on each endpoint and usage patterns to assist in planning and customizing an update cycle accordingly.

This leads not only to better management but can also reduce unexpected downtime, resulting in better compliance and overall health score.  To summarize, here are a few quick bullets capturing the Benefits of Software Management:

  • With the right set of profiles in the Policy Management Module, all the process can be automated helping to avoid gaps and human errors.
  • You can track the update process and get alerted when a gap or vulnerability is identified real time
  • This single pane of glass can be used to review the status, configuration, and advanced reporting of assets leading to much simpler management with increased visibility.
  • Cost Effective – Saves time and other resources, Low maintenance and management
  • Peer-to-Peer technology, allows endpoints on the same network to share patch data, which maximizes bandwidth and allows patches to roll out faster.

At ProVal, we are always eager to help our partners get the most out of their critical business tools.  Contact us today for additional information or assistance!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Patch & Software Management in Kaseya

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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