CONNECT WITH US

Kaseya Patch 9.5.0.22 and Future Updates

Kaseya Logo

The July 2019 release of Kaseya patch 9.5.0.22 includes various new features, enhancements, performance improvements and bug fixes. Kaseya has not released a new patch since April ’19, which makes the July ’19 patch even more important.

Important Note: This patch requires .NET version 4.7.2 to be installed on the machines.

New Features introduced in Kaseya VSA:

  • New User Interface: The biggest change introduced in the latest patch is the change in the GUI for On-Prem customers
    • New icons, navigation panel and site header are introduced in the new patch
    • The VSA login page has been updated as well
  • 1-Click Access: Kaseya has introduced a new feature called 1-click access to ease the process of remote login into the machines
    • The feature first checks if the Kaseya Admin account exists on the endpoint or not. If the account doesn’t exist, then it is created with a random password. Also, the password will change everytime a new session is started, and the previous one gets disconnected
    • If another user is logged into the machine, there may be a message indicating that the other user will be disconnected from their session if the 1-Click user continues. If there isn’t another user logged in, this does not happen, and the session begins immediately
    • This will increase the security and no knowledge of credentials will be needed
    • To enable the 1-click access feature admins must first authorize an agent and authorize the permissions for the machine
    • 1-Click session can be started from Live Connect and the Quick view window
  • Software Management Module: Kaseya has improved the performance of Software Management module. More peer has been added for the optimal load distribution. Users may still see a spike in bandwidth during the initial download of the files to the VSA.
    • Staggering scan and patch downloads ensure that agent requests do not hit the VSA all at the same time
    • Decreasing the number of status responses sent to and from the endpoint and the VSA
    • Adding sleep functionality to the agents to allow more processing time before sending results back to the VSA
  • Other Major Improvements:
    • Quick view received an update. Integrations like BMS and IT Glue. Admins can use these functionalities from the quick view itself
    • Future plans are to configure the IT Glue deep integration so that admins can access the documents, passwords and other IT glue items from the quick view
    • VOIP integration: It will give the functionality of creating tickets from phone calls. The callers will be matched to their BMS accounts and engineers can create tickets with one click

The patch has introduced many other bug fixes and the future plans are to improve and add more functions, such as AD integrations, Mobile app, 2FA login, Endpoint billing improvement, and advanced network monitoring.

Scale Your MSP
Picture of ProVal Technologies, Inc

ProVal Technologies, Inc

Categories

Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Kaseya Patch 9.5.0.22 and Future Updates

Kaseya Logo

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada
Copy link
CopyCopied