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Introducing Kaseya VSA 9.5

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Kaseya has recently released its new “Next Generation Remote Monitoring Management Platform” Version 9.5, with lot of new critical features including couple of new features in Live Connect, KAV and better management of Cloud Backup with integration with Policy Management etc. Read more for further details:

Live Connect

  • PowerShell

Newly added a much-awaited PowerShell command line console to Live Connect. The Commands menu in Live Connect now have a drop-down menu to choose from either Command Prompt or PowerShell.

After clicking the PowerShell option, you can run any PowerShell command and PS1 script on the remote machine.

  • Files/Folder Transfer

More robust & quick file/folder transfer, you can now select multiple folders as compared to only individual files in the previous version and upload or download them between local machine and remote agent machines using the Live Connect > File Manager.

KAV Module

  • New antivirus version made available Kaspersky 10, Service pack 2
  • New Reboot Options
    • Reboot after update
    • Warn user and wait for x min and then reboot
    • Ask user about reboot and offer to delay (reask every x minute); do not reboot until get response
    • Ask permission, if no response in x min reboot
    • Skip Reboot
    • Do not reboot after update, send email

New Content Pack

  • Monitoring for Server 2016
  • Multiple additions of Agent Procedures, Monitor Sets and Event Log Alerts Etc. added on Automation Exchange

Cloud Backup

  • Flexibility in Pricing – You can now have storage-based pricing and have unlimited number of machines backing up possible within that storage capacity
  • Managing cloud backup through Policy management by created a backup and alerting profile and applying it to multiple machines to automate the configuration

Enhanced PSA Integration

  • Ticket Deduplication
  • Automated Ticket Closing & Reopening
  • Organization Sync
  • Kaseya’s PSA Integrator with PSA’s like ConnectWise, Autotask & Tigerpaw

Technology Alliance Partner Program

  • New Integrations with Warranty Master, CustomerThermometer, WebRoot, Acronis, Bitdefender, Carbonite Etc.
  • Multiple other integration and updates within existing integrations coming up in the year 2018

Software Management

Software Management is a new patch management module for Windows and Apple machines. Apart from the operating system patches it also manages deployment of 3rd-party software.

It includes complete configuration like scanning, deployment, reboot schedule, alerting etc. through one common module.

Scale Your MSP
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ProVal Technologies, Inc

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Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Introducing Kaseya VSA 9.5

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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