Facing a Challenge, Automation within Kaseya is the Key

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With constant growth in the IT infrastructure, and with services going in many different directions (in-house assets, data centers, cloud ecosystems, etc.), it is getting very difficult to keep track of changes, version controls, and much more. This is leading to even more difficulty in managing such infrastructure for multiple clients.

With such a diverse clientele having a variety of tools and IT needs reaching out to MSPs, there are a few challenges that most MSPs face:

  • Configuration Audits – Conducting an audit periodically, with an aim to track changes in the hardware inventory, software installation and updates.
    • Microsoft & 3rd party patching Audit
    • Managed Antivirus installation and updates audit
    • Hardware assets changes and inventory audit
  • End client reporting and ensuring compliance based on industry standards
  • Finding gaps by collecting relevant data to avoid non-compliance for your company and your customers
  • Adapting to flexible business requirements like working from different locations, using personal devices, etc.
  • Managing exceptions and special machines, like CEO’s machine.
  • Visibility into all areas of your network and infrastructure.
  • Collating data from different sources and mapping it together to analyze.

Solutions to these challenges – Kaseya Audits and Automation

With the help of Kaseya VSA, you can conduct an entire infrastructure audit on each of the challenges listed above, and generate reports the way you want, all through automation. This allows you more time to focus on growing your business, and other key strategic initiatives.

  • Utilizing different Kaseya Audits like baseline, latest, and system information, you can extract information related to system hardware, software, applications and log changes.
  • Scripts/Kaseya agent procedures can be built out to extract advanced information using registries, file information, and more.
  • Utilizing the power of Kaseya VSA to fix issues before generating an alert using auto-remediate functions.
  • Centrally manage and control the infrastructure, including alerting, patching and maintenance activities through Kaseya’s policy management
  • Kaseya info center reports are generated without manual intervention, providing effectiveness and efficiency.
  • Kaseya assists in ensuring compliance with different bodies and industry standards.
  • Kaseya and its by-products enable you to conduct security audits on domains related to passwords, multiple failure login attempts, outdated users and computers, etc.

You have a challenge, and we can fix it for you through the power of Kaseya VSA automation!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Facing a Challenge, Automation within Kaseya is the Key

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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