CONNECT WITH US

ConnectWise Automate Maintenance Mode Explained Best Practice

Maintenance Mode Explain ConnectWise Automate

What is Maintenance Mode?

Maintenance Mode in ConnectWise Automate is a way to control what happens with monitoring for a computer during a certain time window.

Do you still want scripts to run but not get tickets? Maybe you want tickets but not scripts to run? Maybe you do not want either?

A good use case example is a small remote office, maybe this office runs off an unreliable power grid, so they shut down the server each night. Instead of receiving alerts that the server is offline every night, you can use Maintenance Mode in ConnectWise Automate to prevent the server from reporting as offline in your Offline Server Monitor between 6 pm and 8 am

When NOT to use Maintenance Mode:

  • Are you receiving repeated low drive space alerts for a server or workstation? Sure, setting Maintenance Mode would stop them, but it would also stop other critical monitoring and alerting from taking place on that system.
  • Automate once commonly used default windows for every location, but they are no longer needed and should be removed from the Location Default & Deployment tab.
  • Onboarding a new client and do not want monitoring or patching? Use the service plan ignite EDFs at the location level to control new client monitoring.

Maintenance Mode Best Practices!

  • Set a realistic duration time! – Often times techs setting Maintenance Mode will enter an unnecessarily long duration time. Often 60 minutes would be enough to cover a troubleshooting timeframe.
  • At the location or group level, you can set the Maintenance Mode duration to repeat on specific days of the week or every day within a certain window.
  • Enter a reason! Add a ticket number or technician info to help explain why a system was added.
  • Use them with patching! – The reboot policy in Patch Manager can have a Maintenance window set for each reboot, this will help with false alarms for servers offline due to patching.
  • Schedule an audit! – ProVal has dataview audits available for seeing all the Maintenance Modes set in your environment. It would be best to audit them once a quarter and remove un-needed or incorrectly set windows.

Contact us for ConnectWise Consulting today.

Scale Your MSP
Picture of Vikram Khanna

Vikram Khanna

Vikram is the Founder and CEO of ProVal Technologies. He started his technology consulting career at a Big 5 firm helping Fortune 500 companies with large transformational projects. On stumbling upon the Managed Services Provider (MSP) space, Vikram quickly grew very passionate about helping MSP’s succeed by leveraging automation. Having been in the middle of the technology landscape for the last 25 years, its fast pace and innovation keep Vikram excited.

Categories

Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

ConnectWise Automate Maintenance Mode Explained Best Practice

Maintenance Mode Explain ConnectWise Automate

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada
Copy link
CopyCopied