The MSP’s Guide to Responsible AI Governance in 2026 AI adoption inside your clients’ businesses is already well underway, and most of it is happening without policies, guardrails, or any visibility on your end. Employees are using ChatGPT, Claude, Copilot, and dozens of other tools to handle sensitive data, write client-facing communications, and automate workflows, […]
TL;DR – Key Takeaways One of the first things we look at when an MSP onboards with ProVal is their BDR configuration. What we find most often: the backups are running, the green checkmarks are there, but nobody has ever stress-tested recovery against the client’s actual RPO or RTO targets. That gap is where clients […]
Every day, I work with MSPs that are trying to modernize their operations, reduce inefficiencies, and scale smart. If you’re leading an MSP right now, you already know how fast things are changing, and artificial intelligence (AI) is driving a lot of that change. In plain terms, AI isn’t just hype; it’s delivering tangible benefits […]
The recent Kaseya Connect Global 2024 conference in Las Vegas marked a significant milestone in the Managed Services Provider (MSP) industry. Fred Voccola, CEO of Kaseya, kicked off the event with the announcement of Kaseya 365. This all-in-one endpoint solution promises to transform the way MSPs manage, secure, and back up their clients’ environments. Kaseya […]
In the fast-paced world of Managed Service Providers, staying ahead of cybersecurity threats and maintaining client systems at peak performance is paramount. While we often focus on operating system updates, there’s one critical aspect that frequently flies under the radar but can’t be ignored: third-party patching. The Unseen Vulnerabilities Cybercriminals are opportunistic, and they often […]
As a Managed Service Provider (MSP), you know the importance of trust when it comes to the relationship between you and your clients. One tangible way to enhance this trust is through the successful completion of a System and Organizational Controls (SOC) 2 audit. A SOC 2 report received from an auditor verifies that a […]
Since the release of ConnectWise Automate version 2020.1 in January of 2020, multi-factor authentication (MFA) has been enabled by default for all users not setup to use single sign-on (SSO). In an increasingly hostile online environment, adding more security measures is never a bad business decision. The simplest way to utilize MFA within Automate is to ensure that each user has an email […]
In light of recent events, the ever growing need to lock down each and every tool within your MSP’s tool stack has become very transparent. Hackers worldwide are now specifically targeting MSP’s and one of the easiest ways that they have been able to do so, is through the RMM. This begs the question: How Secure is your RMM? Below is a […]
Data backups are the foundation of business continuity. Elaborate backup and disaster recovery plans are pivotal when managing your client’s most important data however ensuring your data is backed up is only half the battle. Backups are rarely thought of as being at risk and security is often overlooked, but the fact of the matter is that backups are […]
ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.
They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.
When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.
We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.
We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.
