Best-Practices on Protecting Data Against Ransomware

Ransomware Image for Protecting your Data

Security continues to be a hot topic of discussion. As well-defined by IDG, “Ransomware is a form of malicious software (or malware) that, once it’s taken over your computer, threatens you with harm, usually by denying you access to your data. The attacker demands a ransom from the victim, promising — not always truthfully — to restore access to the data upon payment. Users are shown instructions for how to pay a fee to get the decryption key. The costs can range from a few hundred dollars to thousands, payable to cybercriminals in Bitcoin.”

While ransomware and malware have existed since as early as 1989, the modern age of ransomware started with CryptoLocker in 2013. In the intervening years attackers have become increasingly sophisticated and business-minded.

In the modern workplace, data is the most valuable asset to most businesses. Here are a few things that businesses can do in order to deter ransomware attacks:

  1. Using different credentials for backup storage: The backup repositories should be safeguarded and restricted such that only specific Service Account has access to it. [Example: Domain\Service.Backups]
  2. Use the 3-2-1 rule: The image below depicts this message clearly
  3. Include offline storage in your data protection strategy: While most businesses are moving their data to the cloud, having local storage can be extremely helpful for fast data recovery. It is important that access to these media is restricted and controlled.
  4. Leverage different file systems for backup storage: Having different protocols involved can be another way to prevent ransomware propagation. [Example: Using Linux Authentication (ext3, ext4, NFS mounts etc.)
  5. Have appropriate monitoring on your infrastructure: Setting up alarms to identify a lot of writes on disk and high CPU Utilization could be another possible symptom of a possible ransomware activity.
  6. Plan for Disaster Recovery Testing: Every company could benefit from both a disaster recovery plan and a business continuity plan (BCP). Investing in a DRP and BCP is as critical as having backup setups.
  7. End-user education: Most ransomware enters organizations via websites or files downloaded by users going to malicious websites. Proper user education goes a long way to ensure that this is minimized, even with the deployment of end-point protection.

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They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Best-Practices on Protecting Data Against Ransomware

Ransomware Image for Protecting your Data

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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