TL;DR
- The best AI tools for MSP documentation combine structured platforms like IT Glue or Hudu with AI accelerators like Scribe AI or Notion AI.
- AI won’t fix poor documentation habits, but it dramatically reduces the time and friction required to keep documentation updated.
- Most mature MSPs use a hybrid approach: one system of record + AI tools to create and refine content faster.
If there’s one thing every MSP agrees on, it’s that documentation is important… and it’s one of the hardest things to keep current.
Tools change. New clients come on. Processes evolve. Someone updates something in production and forgets to update the documentation. Suddenly, the “source of truth” isn’t so truthful anymore.
AI isn’t going to automatically fix those messy documentation habits. But it can make it much easier to clean things up, capture knowledge, and reduce the time it takes to keep documentation usable.
Here’s a look at some of the best AI tools for MSP documentation and where each one fits in real-world MSP operations.
IT Glue: Structured and Reliable (But Not AI-Heavy Yet)
IT Glue has been a staple in the MSP space for years. It is strong at keeping things structured, including configurations, passwords, assets, and SOPs, all organized in one place.
When it comes to AI, it is not leading the charge. Most of the value still comes from having strict processes behind it.
If your team already lives in the Kaseya ecosystem, IT Glue can make a lot of sense. Just know that it focuses more on structure and consistency than automation or AI-driven documentation.
Best fit: MSPs that prioritize controlled and standardized documentation.
Hudu: Flexible and MSP-Friendly
Hudu has gained a lot of traction because it feels built just for MSPs. It is flexible, customizable, and gives you more ownership over how you structure your documentation.
It is not heavily AI-driven right off the bat, but that is not necessarily a bad thing. Many MSPs pair Hudu with AI tools to draft SOPs or clean up notes, then store everything inside Hudu as the system of record.
If you want a documentation platform that adapts to your workflow instead of forcing you into one, Hudu is a great choice.
Best fit: MSPs that want control, flexibility, and cleaner layouts.
Scribe AI: Turn Processes Into Documentation Instantly
Scribe AI is great for one specific problem: “We don’t have time to document this.”
It records what you are doing and automatically generates step-by-step guides. That makes it very useful for onboarding, training, and recording processes that normally live in a technician’s head.
It’s not meant to replace your documentation system. It works best as a documentation accelerator.
Best fit: Creating SOPs quickly without starting from scratch.
Notion AI: Powerful, but Requires Discipline
Notion AI is very strong when it comes to writing, summarizing, and organizing any information. For internal knowledge like meeting notes, SOP drafts, and brainstorming sessions, it can be very helpful.
The catch is this, without structure, Notion can quickly become disorganized.
It works best when someone owns it and sets standards. Otherwise, it becomes just another place where information is getting stored and forgotten.
Best fit: Internal documentation and knowledge capture for organized teams.
Honorable Mentions
A few other tools deserve recognition:
- Document360: Strong AI-powered search with excellent customer-facing knowledge base capabilities.
- HaloPSA and NinjaOne internal documentation: Helpful for linking documentation directly to tickets and workflows, but usually not robust enough to replace a dedicated documentation platform.
What Actually Works for Most MSPs
The reality is that most mature MSPs do not rely on just one tool.
They typically use:
- A structured documentation platform such as IT Glue or Hudu
- AI tools like Scribe or Notion AI to make creating and updating content faster
At the end of the day, AI will not fix poor documentation discipline. However, when paired with clear processes, it can dramatically reduce the friction of keeping documentation current.
And in an MSP, reducing friction is everything.
